Outer Edge Pizzeria — Restaurant in Truth or Consequences

This review hurts me to write. TL;DR: you probably remember them being good. Cling to the memory and don't return.

We LOVED Outer Edge. Out here in Sysco-truck Central, a restaurant that doesn't leave our family-of-5 feeling bloated and regretful is hard to come by. Outer Edge WAS very much the best food that left you feeling good. We went once or twice a week. They were convenient and tasty! Not now.

Now they can't get an order right to save their collective lives. We forgave the first three missteps, and dutifully brought back our "goat-cheese" pizza that was covered in mozzarella instead. We have brought back every single order for a correction since around November '23. If you are lucky enough to receive the thing you ordered, it will be burned beyond recognition, almost to spite you for getting what you wanted.

We decided to give them a last go in February '24 for my wife's birthday. They heaped on the mozz AND burned the pizza in celebration of her special day. That was it. She was fed up and let them know she has dined there for the last time. What did they do? They offered to refund our meal, but instead gave us a gift card. Well it worked, because we're stupid and we went back last night. We figured if they got it wrong, at least we saved ourselves the round trip to get them to fix it later. So we start to order. My wife would like chicken wings. They have discontinued chicken wings - MONTHS AGO! Did they take if off their inkjet-printed menu? NOPE! Did they cross it out with a pen, since they have forty useless people in the kitchen, and one of them probably knows how to draw a line on paper? NOPE! They have the wait staff tell everyone who orders chicken that they have "discontinued chicken!" Hilarious and sad. So so sad. But we are there, and everyone has ordered except for my wife. So she tries the pizza she used to love so much - gluten free crust. Well they don't have that now either, but there it remains on the menu. So so sad. So we paid for the iced tea I didn't touch, tipped for the trouble of telling us they don't serve the stuff on their menu, and went to a local bowling alley for dinner instead. The bowling alley had everything they said they had...

I've eaten four times here in the last couple of weeks because we really loved the pizza and beer they serve here. The food is very good and the service is, for the most part, good, except for a new waitress that has served us twice. She has a very bad, rude attitude. I didn't get her name, but she stated she is new in there. Well, it shows. She was very short and snappy, kept yelling "Yup" at us whenever we had an interaction and even walking away before I even finished talking. I do not know what her problem is but it felt a bit personal. She was very nice to other tables while just replying "yup" to me even when I thanked her.

I asked if they offered vet discounts, which I knew they do beforehand, and she said no first and to just find out they do. I tipped according to the service I received, which wasn't very good. When she gave me back my receipt she took it first, looked at it intently as she looked for her tip. I could tell she wasn't happy as she exclaimed "yup" when I thanked her. I hope she realizes that with good service come good tips. Please be courteous and kind to everyone and good things will come your way.

It's a shame our dinner got a bit awkward because of that waitress, because we enjoy the food a lot. I don't want to generalize as the rest of the employees were very nice. I hope the waitress changes her attitude because it will hurt this business if she does the same thing to...

Waited for 20 minutes to even be approached by a server, took drink order and that server never returned with our drinks or to take our order. 20 minutes later I had to flag down the manager to take the order, and finally came to took our order, as we had not been approached by any other server. Another 20 minutes go by and we hadn't gotten our food yet even though we witnessed several other customers receive their food, even though they had arrived quite a long time after we arrived. Finally got one entree, which wasn't even what I had ordered and my partner received nothing. Confronted the manager to say that we had waited over an hour for service and food and had basically been ignored while everyone around us was being served, and that the food that was brought out wasn't even our order. She proceeded to say she "didn't know we were there" even though I had literally walked up to her to tell her we were still waiting to order. It had been so long since we ordered, it's possible she forgot who we were. Terrible service and the wrong food that we received was also terrible. All of this on our anniversary, which was supposed to be a nice dinner. Never again and will not recommend...