Reply to Claim Jumper:

You can't even customize a response. I looked at your other replies and they are all copy and paste saying you are sorry and please let you know the name of restaurant and location. The review shows all of that. It is quite clear you didn't bother to look at what was reviewed.

First visit to this location. Went for a late Christmas dinner. We arrived about an hour before the dinner rush. Alexa was our waitress. Took our drink orders and answered some questions about the menu. This place was not busy at all. Only about a half dozen tables were full.

She brought us water, bread sticks, and after a delay, our drinks. An older couple arrived later and sat down near us.

She returned and took our food orders. By now the restaurant was filling up with the dinner rush.

We had our drinks and our food arrived about 15 minutes later. Not bad. However, things went down hill from there.

After our food arrived, she never once checked on us. How is everything, do you need more drinks, nothing. She helped the people next to us 3-4 times, but always passed by our table or walked the other direction.

We finished our dinners and wanted another drink. She came back once to pick up our empty glasses, but didn't offer anything, just walked off. My friend attempted to flag down another employee who walked by and ignored us. Other tables were getting plenty of service.

Finally after at least 20 minutes, although I think it was longer, she returned and asked if she can take our empty plates, but once again, did not ask if we needed anything.

I explained this is really poor service, her other tables are getting attention, and I wanted a drink refill, but she never bothered to check on us. No apology, only that she thought we were done, even though she never asked, and she will get a manager. She didn't even attempt to fix the problem.

A couple minutes later a man, probably early to mid 30s, came by who said he was the manager, asked what the problem was, and I explained. All he said is sorry, asked if we liked the food, then said "here is your bill". No discount, refill, nothing was offered. He walked away. WOW... just wow.

I paid and my friend essentially told him he has really, really bad incident resolution skills, he made zero attempt to fix the situation, just a bad apology, and showed no concern at all. Then he said, quote, "What do you want me to do?" At this point we told him we don't want anything because we will not return.

Unbelievable. Waitress and manager don't care.

There is nothing they can offer us after this incident. Customer lost.