Three Mermaids Public House — Restaurant in Tualatin

This is the account of my experiences at three mermaids, and how my girlfriend and I have been treated by different staff over the past year. Let me start by saying that I am a high school teacher and my girlfriend has been in college for the past year studying public health. We have essentially been kicked out of this establishment permanently for not being of high enough economic status to pay $8+ for beers and $16+ for food, and still leave a $4+ tip afterwards. We have spent over $1000 here in the last year, specifically over the fall months coming here EVERY Sunday for multiple drinks each plus usually food. So I am “entitled” for ordering food (which you say you lose money on), what about the 3+ drinks we usually ordered every Sunday plus whatever our friends would order that we brought in regularly? You want to post my receipts? Please do, every receipt from last fall. And then please post your profit margins on a glass of beer so we can see across $1000+ how much money you have made off my girlfriend and I.

Sunday became a day we always looked forward to because there was always a staff member there who called us “dear” and “hun” and treated us like family. She was also in school and we would ask about her studies and had fun connecting with her. And we tipped her as much as we could after spending so much on drinks and food. Want to know why Amy and Kayla didn’t get more than $1 tips from us? Because you both create a horribly negative atmosphere for customers. You never have a smile on your faces and act as though customers are a burden. There are very few places we have ever experienced service that feels so gloomy, it’s as if you do not enjoy your jobs. You may want to read through your other 1 star reviews, because there seems to be a pattern. And yet we are regulars at quite a few spots, and have never been removed or treated remotely as poorly.

The burden of customer service is on you, not on us. You have made my girlfriend feel unsafe to ever come back here, even on Sundays to see our favorite waitress again. You have also made me feel uncomfortable. I would take a hard long look at yourselves before stooping so low as to insulting and alienating guests who have made your taphouse our regular place to enjoy the football season and other random afternoons. We will never come back here and encourage others to do the same so as to avoid being subject to the same...

This place has gone downhill. They just raised the prices 20% without mentioning it on their menu. They also offer sides like soup, implying that the meal comes with it; only it is actually an up charge.

Mermaids has definitely alienated us as regulars by these unapologetic antics.

Edit for response from management:

1. your prices were charged different than your online menu-hence we were surprised. When we picked up food, the person who rang us up acknowledged and said that you had not changed the menu prices to reflect the increase-thus contradicting your statement about the prices being labeled.

2. your prices have gotten quite high and the food quality is lacking. We have ordered from you probably 40+ times in the past year, so ignore our perspective at your own peril.

You imply this is pettiness over a few dollars, when in actuality it’s much more than that.

Yes, we’re well aware of food inflation prices. Thanks for that basic economics lesson, though your price to food quality value simply doesn’t add up. Perhaps you can look around at other restaurants to understand that people don’t like being treated poorly and paying more for declining food quality.

Thanks for the passive aggressive response, though again you can hate on your customers at your own peril. Just because you’re a small and local business doesn’t mean that you shouldn’t try to be competitive and offer good quality food at reasonable prices.

Best...

I am extremely disappointed. My boyfriend and I come here every weekend and the atmosphere has been so kind and inviting. We come to relax, unwind, and enjoy a few beers and maybe some food. Typically we tip based on service and this shows how much we appreciated our time there and if the waiter or waitress was attentive and hospitable. This has never been an issue in the past year that we have been going there because we truly believe that this company is high quality. However, it saddens me that my boyfriend was treated adversely the moment he walked through the door. The waitress Amy, who has never had a smile on her face or an inviting presence asked him to leave because she felt he didn’t tip well. How dare you treat your customers like this? Just so you are informed she talked poorly about him being entitled for walking in and grabbing a seat, when we have been encouraged to do so every weekend. Besides that she stated that she “can’t make money off of him.” She fails to understand that her own actions were reflected in the tips she received. She falsely states that we only get food when in reality we order multiple drinks when we enjoy the staff and environment we are in. She makes this environment feel unsafe and negative. It is beyond comprehension that she feels that she deserves more than 15% when she treats her customers like this. She needs to look more introspectively or maybe find a new...