Buffalo Wild Wings — Restaurant in Tucson

Before you hit me with your automated nonsense response to go to some other link to share my feedback, know that I left a review in store with your QR code and have already contacted your corporate office about this. The absolute travesty of spending $80 in this economy and having a food service industry staple fall completely flat is ridiculous.

We arrived to Robert at the bar, whom was an absolute gem. Fantastic drinks and prompt service. So nothing that I'm about to say has any bearing on him.

The food came out, is where this problem started. We ordered the Ultimate Sampler with Pretzel knots, Fried Pickles, Onion Rings, and Bone in Wings - with sauces including ranch, blue cheese, beer cheese, and marinara. My wife ordered the Southern Chicken Sandwich deluxe style (Lettuce, tomato and onion for a ridiculous dollar upcharge on a 16$ chicken sandwich that is dull and dry)

The first thing, as a chef of 20 years, having a Michelin Star, that I noticed was the beer cheese sauce was completely broken. Water with some cheese bits floating in it. I addressed this with Robert who promptly had it "Fixed" and seeing the replacement I could tell immediately that the "cooks" had simply stirred it and sent the same back out. Whether this is because they were running low, or were too pathetically lazy to make more is of little consequence, as it somehow looked even worse.

The WHOLE sampler was cold and looked as if it sat in your window for days. Don't get me started on how you can possibly overcook one side of an onion ring and have the other half be batter raw. Wings were so dry and the sauce on them was so old I think you should apologize to the chicken.

My wife's sandwich was missing sauce, cheese, lettuce, tomato and onion. It was cooked so thoroughly that I'm sure that charcoal would be jealous of the attention it received.

Additionally, some hazard risks including your service staff covering a beverage spill by the people behind us with bar towels and leaving it there for 2 HOURS instead of getting a mop and cleaning the floor. OR your staff all sitting at the dumpsters behind the spot smoking weed instead of paying attention to the orders coming in.

When we asked to speak with a manager (from a server not Robert) we were told there were survey plaques on the counter, instead of getting an actual manager.

I understand you serve bar food, but have a little pride, because at this point you could have fed me the wood from the BAR and I would have thought it was better than the catastrophe that ended up being an overcharged mess.

This is a FLAGRANT management problem.

We will probably never return unless whomever reviews these actually apologizes and attempts to make anything right, rather than post their BS response I see to everyone else that reviews here. I have contacted corporate and will be following up on whether people have been reprimanded or have lost...

Oracle location is a 0. I am not sure who makes the online orders but they clearly have no common sense. It is several times I have ordered and my order does not come with ranch. When they put ranch in the order they put 5 containers for my 30-40 wing order which are only filled halfway, AND the best part is that the ranch they put in the order is the ranch I purchase EXTRA on the side. Even when I ask at the girl at the front she says they put ranch aside from the extra ones I purchased. Big surprise when I get home they only gave me the ones I bought. I am over this location. It is common since that people eat wings with ranch and you can't manage to pack some ranch with the order? They told me last time,"if you don't select the option for ranch, we won't give you any". I have told them several times that I do. They said they would check if it's an issue with the system which I don't believe it is. They are just careless and don't pay attention. Anyways I always end up annoyed and in a bad mood by this repetitive careless mistakes. Today we ordered the "ultimate nachos", which came with no cheese sauce on the side only the red sauce. Basically just tortilla chips with some tomatoes and cilantro on top which cost almost $11 after tax. I could’ve made better nachos with what I had at home. The manager should double check the online orders since his staff can't manage to put an order together correctly. I do not remember his name but he said he would make sure to check on the issues with the "system" last time I talked to him. This is the sad picture of the dry nachos...

We took our son here for his birthday. HUGE mistake! We had a party of 13 and said they could not accommodate us inside due to our party size. There was PLENTY of seating and when I asked if could put tables together or wait for seating inside because it was pouring rain and we have a baby coming she said “No you can only sit outside with that many people, we can turn on the heaters for you.” In the most rude way possible.

We finally get seated after 15 minutes of waiting for the “table that is all ready ready” and it all went downhill from there.

After ordering our food, it took 25 minutes to get the first part of our food, then another 10 minutes after that then another 15 minutes after that! It took just under 50 minutes for 13people to get their food. Our drinks remained empty more than half the time we were there, and our food was COLD when it was brought out to us!

My father in law finally got up and asked for the checks 20 minutes after finishing our food and having our plates taken away. 10 minutes after that we finally get our checks and they are all wrong. When I told the server items were missing from our check she grabbed the check out of my hands, crumpled it and said “yeah I know, here is the new one”

The excuse the manager gave was that they were busy with mobile orders, but even the mobile orders were waiting forever in parking lot. That is no excuse to be that inefficient or that rude.

We will probably NEVER go back. They did not discount our tickets, there were no apologies made and were treated like we were...