Filiberto's Mexican Food — Restaurant in Tucson

We ordered $45 worth of food, the drive thru speaker did not work, then we went to the window, ordered our food and the staff closed the window. They made us wait at least 20 minutes, did not give us our drink in this hot weather, did not tell us there would be a wait and three staff were visible to us. We also paid for guacamole and sour cream and did not receive that either. When we got our burrito, it was so overstuffed and under wrapped that it fell apart in our bag before we even got to eat it. When my boyfriend tried to take a bite of the burrito it was so greasy it ruined his shirt and made a huge mess all over my car. I will never come here again. Customer service was poor and for the cost of the meal and wait time and to not even get everything we paid for, it was...

The food here is really great and I use to come all the time. I recently stopped going because it felt like they were purposefully getting my orders wrong. Idk why, I’m not a difficult customer and I know exactly what I want and don’t waste time. They would get my order wrong so many times, but this last time was the last straw. I was very sick and they’re one of the only places that make menudo. The lady asked me in great detail which one white or red, bread or tortillas. Just to give me the complete opposite of what I asked for. I still ate it and it was good but why ask me if you’re just going to do whatever you want. She didn’t get just one thing wrong. It was the whole order, and when was desperate and I needed it most. I’m not saying don’t go there, just go at...

I ordered a hot Cheeto burrito I specifically asked what was included in it. They said carne, hot Cheeto, nacho cheese, sour cream and guacamole and pico if wanted added. I chose just carne, nacho cheese and sour cream and of course hot Cheetos. When I got my burrito it had fries in it and I’m high allergic I told the guy and he said he couldn’t remake it I’d have to purchase a whole another burrito. Mind you is $15+. I asked for his manager and he just stared at me and I asked him his name and he wouldn’t tell me. He took my burrito and took out the fries but I don’t think they understand I can’t have any potatoes/fries in my food. So I wasn’t able to eat at all. And he didn’t give me a receipt so I have no proof of purchase. I might have to...