I came to this Jack-in-the-Box on golfing in Wilmont Store number 1557 drive-through order number 134 On November 19, 2024 at 5:55 PM I had a very simple order, one junior cheeseburger, one small french fry and two classic cheddar bacon wedges. I went through the drive-through, paid, got home and realized they did not give me the small french fry. I called the store and right off the bat. I was literally thrown back by how unprofessional they are at the store, a man answered the phone he did not apologize, when I told him what I was missing, he said. “ Can you come pick it up?” I told him I could pick The small fry up, but it’s frustrating because you guys should’ve checked the bag before handing it out and now I have to travel back your way to pick up a small french fry and then he stay quiet and I said hello, and he said we will see you when you get here he hung up the phone. I drove back up To the Jack-in-the-Box I walked inside and they told me that they could not remake my order. I told them well. It’s unacceptable for one that you guys messed up my order by not giving me everything that I paid for and it’s unacceptable that I had to travel back 20 minutes to pick up a small fry and I was not about to have the rest of my food cold and I brought the food in the bag untouched I told them that they needed to remake my order and include the small Friday as they forgot I didn’t ask for anything extra, I wasn’t rude about it, The cook, whose name I found out is Johnny was giving me pushback about remaking my entire order, even though I had the food that they gave me in the bag with me, and then went outside, and I called one of my best friends that also works at the Jack-in-the-Box, but at a different store And I was waiting outside, which seemed like forever and put it this way, originally I went to the drive-through at 5:55 PM, I didn’t get my order until 7:28 PM. They had me waiting over an hour for my order and then they proceeded to tell me two times to please not complain. I Had Three small children in the car. They were aware of my children in my vehicle, and they still had me way over an hour for my food. Meanwhile, they were parking every single car at the drive-through and running people out their order. Meanwhile, I’m standing there waiting for my Order. I am owed an apology because I never got one and I do expect some type of compensation because it’s just ridiculous. The customer service sucked, the fact that I had to wait over an hour for a simple order because the cook Johnny had a chip on his shoulder for whatever reason, then running our orders, knowing that I’m literally standing there waiting for my order. It’s all ridiculous. The fact that One of the girl employees came out and said that she was trying to convince Johnny to remake My order and that if it was up to her if she would’ve jus Remade the order already. So then you fast-forward to 7:28 PM and she runs out with my food and she says, hey, I finally convinced him to remake your order. Please don’t complain, please don’t complain. Absolutely unacceptable in so many ways, I must also mention that while I was waiting outside for my order that Johnny, the cook, thought it would be a good idea to walk around the corner and throw his hands up at me. This is not the first time that I’ve had a very high concern with this store, they need to get it together because they are absolutely terrible. I hope that Jack-in-the-Box corporate or whoever read these reviews looks at the camera footage and they are literally going to be flabbergasted when they see that I was literally waiting over an hour...
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