McDonald's — Restaurant in Tucson

On our way back from the zoo we went to McDonald's but the promotion wasn't available at this location it was for ours on 6th and Silver lake. The promotion was for the 20pc chicken Mcnuggets with a free order of those. After making the arrival and ordering the item through the app we encountered a issue with the free item once the one purchase was made. Somehow two codes came over through the app. And it was noticed there was only a couple cars in the drive thru. As we were asked to pull forward the guy had the same issue with the car before us. He was talking with two people at the very same time and that was confusing? He informed me that the code did not include the free item it was for my points?!? So, I informed the guy there's no way I would have ordered this without the free item of the additional 20pc chicken Mcnuggets? Then the charge was $7:03 cents but the cost changed again to $5.58 cents that later showed an additional cost of zero that was exempted of $7.09 if such cost would have came about if the cost of the free item had been charged off the original promotion. Under code 2957 while the staff was holding us there for over 20 minutes. Then several staff members came to the window to push us ahead and made some really insolence actions towards the customers as they shared we were holding up cars for 8 minutes when they're were no cars in the line behind us during this entire matter at first and there was problems at the onset and we made no upsets during this entire hiccup's but we had to wait this out only to find that Angie the manager was claiming to refuse service of this black male who concluded that he would be checking his accounts before making another charge of the purchase since two charges were different from the start of the promotion ($7.03 to $5.58 to free)?. The customers went to another McDonald's for the Mcnuggets and shamrock shake. These people over here appear to ripe off customers every chance that they get and then when caught the insolence and blaming comes out quite a bit. So far I was charged through the stored card on the app and with the purchase of another McDonald's after that upset. So that's my post...

The McDonald's at Tucson Marketplace exemplifies a troubling shift in the brand's identity. Once a staple for families and a symbol of affordable, welcoming dining, this location now epitomizes the more corporate, impersonal side of the fast-food giant. While the food quality remains consistent with McDonald's standards, the experience is marred by the evident disregard for less fortunate customers.

One of the most glaring issues at this location is the treatment of homeless individuals. It's disheartening to see a company that built its reputation on community and inclusivity now turning its back on the very essence of these values. Charging extra for a cup of water and denying access to restrooms unless a purchase is made feels punitive and unkind. These policies seem especially harsh when one considers that access to basic necessities like water and restrooms should be a given, not a privilege.

The attitude of the staff further compounds the problem. Reports of rudeness towards anyone who appears or acts homeless are troubling. The staff's apparent readiness to call the police to escort individuals out of the restaurant, including those in wheelchairs, is not only a stark display of insensitivity but also raises questions about the company's commitment to community support and human decency. The right to refuse service should not be wielded as a tool for discrimination.

In conclusion, the McDonald's at Tucson Marketplace highlights a broader shift in the company's ethos—from a friendly neighborhood spot to a more sterile, corporate environment. This change is most painfully felt by the homeless community, who face additional challenges and indignities at a place that should offer refuge and relief. The overall experience at this location leaves much to be desired, particularly in terms of compassion and...

As someone who has spent the last nine months patronizing this location while facing homelessness, I am deeply dismayed by my recent experiences. However, the treatment I received from a manager at the front register was particularly appalling, showcasing a complete lack of compassion and a mind-numbing adherence to corporate protocol.

When I politely asked for my large Coca-Cola, which had been forgotten when brought out to me less than 5 minutes before, I was asked for the receipt. While I understand the need for proof of purchase, my situation was unique—I had packed up this order in my backpack for a friend, discarding the receipt along with the paper bag. Despite explaining this to the individual, who had seen me countless times over the past 6 months, I was met with the same rigid response. When I mentioned the absurdity of digging through the trash to retrieve the receipt I had just discarded, I was simply told, 'That's our policy.'

This experience felt surreal—a real-life example of corporate indifference to human need. It's incomprehensible that someone would equate the loss of a $1.29 soda with the humiliation of rummaging through trash for proof of purchase. As a member of the homeless community, I am deeply offended and personally attacked by this lack of empathy.

I implore the world to cultivate compassion in their hearts. Perform acts of kindness without expectation, whether for strangers or loved ones. Life offers us beautiful moments, and we should strive to create positive...