Seis Kitchen — Restaurant in Tucson

So disappointed. I expected to wait in line at Seis Kitchen. I was warned. I did not expect to finally get to the window and be told that the kitchen was backed up so I would need to wait 5 minutes to place my order; all new orders were being placed on hold... huh? Five minutes turned to 10 and 10 turned to 15. No one revisited me to apologize for the longer wait than expected. The group of people who had placed their order right before me had received all of their food and I still did not get to place my order. I just waited. While I waited, the woman who had been taking orders was now running food. A few staff members stood around. I finally placed my order (my drinks were comped because I complained about my wait, not proactively). When I walked to the patio to find my husband at our table, I couldn't help but notice many tables were covered with empty plates that had not been bused and dirty napkins kept tables from rocking.

I went to talk to the manager at the bar per the cashier's recommendation, she too seemed frustrated. I noticed numerous plates with half eaten food all over the counter that had not been brought to the kitchen (enter the many flies). When I gave my feedback to the manager, he interrupted me with a brief apology about the kitchen being backed up, not listening to suggestions or feedback that there was a problem with the work flow. He acted like it was normal for restaurants to ignore their customers while they wait. When I got my food, my order was incorrect and they were out of mild salsa (on a Saturday morning). I was done complaining... I didn't want to wait any longer!

I had been warned about the wait for such amazing food... but not for such poor service. It is unfortunate, since it has such a great vibe and good food. But with unnecessary wait because staff isn't sure what to do and dirty plates all about, I doubt I...

My family came to Tucson from Sonora in the 1860’s. I know, love and appreciate great Mexican food. I have eaten it in Tucson all my life. I also appreciate great service. Poor customer service can kill a restaurant. It does not matter how amazing the food is, if the service is bad, they won’t make it. Today we ordered two lunches and it took forever for one to arrive. The second never arrived. We inquired as to why our never arrived and we were told it was accidentally delivered to the wrong table. By now the first meal was eaten and we were still waiting for the second one. It still never arrived. We inquired again and were told by Gavin that they refunded that meal. We asked for a receipt showing the refund and Gavin became enraged. Gavin never bothered to let us know the meal was never coming. The Gavin, who was the cashier who took our order then became snippy with us because he didn’t like that we were not happy that our meal never arrived with no explanation. We were never refunded the full amount we paid for what ended up being half a lunch. DO NOT EVER GO TO THIS RESTAURANT!!! On the way out, customers who heard the Gavin’s vicious attitude and nasty demeanor let us know that the restaurant was 100% wrong in their service (lack thereof) to us and his attitude. Even the table who received our order accidentally was furious at how Having treated us. They were as disturbed by him as we were. You need decent employees. We used to be regular...

We have eaten avocado tacos at Seis for about the last 4 years. Seis is a prime example of shrinkflation, the avocado tacos have decreased in size by half over the last year, and gone up in price of course. They still taste amazing, but we just had some for lunch today and my husband, who is not a big eater, had to come home and eat more because he was still hungry! I used to be stuffed eating just 2, but now 3 is almost enough. We've also had issues here in the past year with waiting in line, especially during their weird kitchen turn over time when we got to the front of the line right before lunch time and the staff was really unhelpful with what we should do while we waited with about 50 very hungry people chomping at the bit behind us. Then the next time we went we waited in line for 25 minutes before getting to the counter (ordering has always been slow) only to find out they were out of avocado and fish tacos. Wish they had put out a sign or something! We had friends in town and promptly left to eat somewhere else. Thank goodness we could grab some empanadas at La Estrella on the way so they could get something delicious for low blood sugar. Staff is almost always great. Sad about the portion size. Probably won't come here as much anymore, we'll leave it for...