Starbucks Coffee Company — Restaurant in Tucson

In the past 6 or so months, I have come to this location twice. Both early in the morning before work. Both times the same gentleman has taken my order. The first time the tone in his voice was that he was unbelievable annoyed that I came to order a coffee and that he had to do what he is there getting paid for. He also did a lot of heavy sighing. I was extremely annoyed and I told the very nice lady who made me my drink that the cashier needs to put a little pep in his step as he was a little rude to me AND the person behind me. The second time, I was waiting for a few seconds at the counter waiting for my order to be taken. I saw him walk towards me and smiled. He was carrying a tub of solid ice and tossed it on the metal counter and it made a huge bang. Then did a heavy sigh as we was typing into the screen and said “what do you want?” I couldn’t hide the expression on my face. After I ordered he just walked away. I told the lady who made my drink that he was incredibly rude.

If this happens a third time with this person, i will be calling and asking to speak to a manager. This is absolutely ridiculous. I also work in customer service so I understand how frustrating it is when one person sets your whole mood for the rest of the day. But you continue to put a smile on and move along.

I don’t appreciate being treated like a nuisance when I am paying for higher priced coffee I would rather go a extra few miles out of my way than to deal with a grouchy...

Absolutely unacceptable customer service experience today as a black woman. A barista made an incredibly inappropriate remark about my given legal name, Aarian, alluding to an association with the Aryan brotherhood, a white supremacist group. Because my white partner was driving, the (white, glasses-wearing, female-presenting) staff member here thought it would be okay to make such a disparaging inflammatory comment about a customer: “Nothing to be proud about,” they said. We were absolutely stunned that someone would think to say this. When I asked my partner to park so that I could address this comment in person inside of the store, another team member spoke with me and assured me there was no issue, and the team member who made the remark did not turn around and made no effort to apologize. As a black woman, and as an interracial couple deeply committed to anti-racism, diversity and inclusion, this was incredibly disturbing interaction and I do not feel comfortable consuming the items I paid for. I went through the appropriate customer service channels to alert Starbucks to this incident, and if I do not hear back from the district manager within 48 hours as rhetoric phone rep said, I will take...

My son and I came in to this Starbucks I had never been to a pickup only Starbucks before. Lexy the barista cashier was really rude and no help what so ever not once did she greet me nor make eye contact with me. When I asked her about a charging station she stated very rudely that it was a pick only and u couldn’t do that there. Witch was find I had no problem I asked her if she new the nearest Starbucks with a lobby to charge and WiFi she stated she did not know nor did she live anywhere in the area once again every rude no eye contact. I then said thank you not a lot of help but thanks. She placed the tip screen. She also said if you have google you can search it yourself. Which I would if I had charger then she said or you can search it up on the Starbucks app 😐 no charge to check app. I love Starbucks but she really made Starbucks coffee taste bad with her bad customer service. I did speak with her manager who gave me a 4.00 gift card which she didn’t have to but thanks you! But because of Lexy I will be going the extra mile to a different Starbucks do to her awful 😞 customer service! If you don’t like your job or are not a peoples person then get...