Starbucks — Restaurant in Tucson

My daughter is having surgery right now at Banner hospital, this was the nearest well rated Starbucks and I needed coffee and food, as I’d been at the hospital with her since very early this morning, and left for just a moment, so it’s a very stressful day. I placed a pickup order, which I’ve never done before, so I wasn’t aware of how the system worked, but I noticed they had letters with items next to them. I didn’t want to just touch things that don’t belong to me, I wouldn’t want someone to touch my food and drink, so I innocently and nicely asked if the food and drinks were placed next to the letter of the first name or last name, and I was met with such hostility and disdain from one of the workers there. She couldn’t just answer the question, just repeatedly and rudely stated it was in the order of what we name prints on the sticker. Well, I have no idea how the sticker prints out, why would I know that? And also, the drink sleeves cover the drink. She could have easily said it was listed by probably the first name, but she was obviously not handling the overwhelming nature of her job very well, they were fairly busy, but as a former Starbucks shift supervisor, I would never speak to a customer that way or allow one of my partners to speak to a customer that way. Another barista did overhear this and nicely helped me, ironically, the food I had ordered was in the wrong spot, but the drink was next to the E like it should have been.

I unfortunately overreacted to her extreme hostility, and called the store afterwards to explain and apologize, because I felt bad about that, but it’s a tough day, and it was nearly 11 am and I hadn’t had any coffee or food yet. I didn’t want to eat or have coffee in front of my teen daughter before her surgery, because she couldn’t eat or drink after midnight last night and I thought it would be cruel.

I’m guessing the barista was having a bad day too, but I didn’t deserve the way she spoke to me. I normally have good experiences with Starbucks. I will not revisit this location again. When my daughter is done with her procedure she wants me to bring her an iced chai with pumpkin cold foam, I will have to drive further out of the way to...

I set up a simple mobile order for pick up on October 11th during which I would consider off peak hours(2-3pm). The app showed that my order would be ready in about 15 minutes. I arrive to the location about 10 minutes later and wait in the mobile order section to pick up my order. After almost 15 minutes or so of waiting patiently in line, I walk over to the in store order line and mention to the cashier/server that I ordered online but have not received anything. The cashier/gentleman did not respond so at that point I pull up my order information on my phone and hand it over to him so that he can see for himself. After about a minute of this the cashier says "Hmm, that is weird this never happens" . Without any word he then awkwardly walks away and proceeds to make my order. He brings my order to me and I'm in utter disbelief that I was not even offered so much as an apology or any acknowledgement of what transpired. I did not feel like my time waiting(which almost caused me to be late for an appointment) or the money I spent was taken into consideration. I left Friday not feeling like a valued customer who has spent a great deal of $$$ over the years supporting...

Avoid this location!

Whoever designed the building’s layout for the space available should not have that job; there’s so much empty space right in front of the building and a drive thru that is consistently backed out onto Glenn.

I ordered on the mobile app and went inside and up to the “pickup mobile order” area. Nobody would even make eye contact with me. I could see my drink was ready so after waiting 5 minutes I walked over to the cashier (who had been standing there the entire time I was waiting but not with any other customers) where you order. I told them I was here for an app pickup order, and they told me they were still making it. I had to point over to my drink and tell them it was already ready and then they finally decided to walk over and check. The drink was still sitting there so they handed it off to me.

It’s Starbucks so the coffee was good, as it is at all their locations.

Seriously the time it takes to drive to another location is still faster than trying to deal with this absolute...