Smashburger — Restaurant in Tulsa

I just had one of the worst food experiencea I've had since Covid began. I've been very careful with me and my family, and we often order online and do curbside pickup. The last time we did this I was impressed with this store--everyone was wearing masks and the food was pretty decent.

Today I ordered curbside (which isn't curbside, you have to go inside), and I waited until 5 minutes after my food was supposed to be done. When I got inside I let the lady know my name, and waited. Then waited. And waited some more.

While I was waiting in a crowded restauraunt with only a few people wearing masks (during a city wide mask mandate) I also noticed three woman who didn't seem to be dressed for work, none wearing masks, and all walking in and out of the kitchen to sit and chat. One without a mask--the assistant manager I heard her called by another of the ladies--started handing out curbside orders and restauraunt orders without a mask.

I can't speak for everyone, but I order curbside to limit my exposure and here you have the assistant manager handing out food without a mask, while two other employees with no maks hung out. One even talked about being on medical leave! I hope not for Covid!

It was over 30 minutes later that I had to ask someone (again) why I wasn't getting my food, especially when people who ordered after me were getting theirs. Finally a normal worker (not the assistant manager) stepped in and my food had been sitting under heatlamps for 15 minutes.

I got my food back to my car and it had sat so long grease had soaked through the bag, and all of our buns were soggy. I didn't even finish my burger, because the briscuit was more fat than meat and none of the smash fries had any oil on them.

Not only was the meal awful, not only did I pay over $50 for it, not only did I have to wait for a very long time, but I also had to be uneccesisarily exposed to a pandemic when we have a mask mandate in effect. Your leaders should be the first people exhibiting caution and following city mandated guidances.

I will never...

DEREK'S FOOD BLOG

Tulsa, Ok

I had heard some talk about Smash Burger and thought I would try it. I was in the area picking up appliances for our next kitchen remodel, and stopped in.

I liked the informal atmosphere, and the order your own burger format. Nice selection of add ons.

Service was fast. Here is where we go downhill.

My plastic glass (you know the kind we used to drop in the cafeteria, that would bounce 15 times in a rythmic cadence - the sound of which you can't mistake!) well it was red. When I took a drink, it felt and tasted strange. Putting my glasses on, I discovered why. Red Lip Stick. Yuk Poo!

I took the defiled glass to the young lady at the cashier who said, "let me get you a to go cup".

I'm sure that my lack of appetite, the defilement on my lips, and the fact I have had a cold, greatly influenced this less than glowing report.

Good: The bun was soft, hot. The lettuce tomatoes seemed fresh. It was juicy.

The Bad: absolutely no flavor. Here is yet another resturant chain who tells you how fresh and great their meat is, yet they don't season anything. I bet you that blind folded and no texture, one could not identify the tasteless food sample in their mouth.

The red onions were so bitter I pulled them off.The grilled onions tasted burnt.

So, as you know, I love food and new food adventures. However, anyone can have a bad day. I was willing to try it again, till the couple in a booth nearby picked at their food for a few minutes, then took it up to the register in complaint.

I was about to loose hope in our gimmick driven, fast food, hire the lazy, do all for a buck, it's all done at the big home office, food culture. But then a guy handed me two coupons for free sides. Guess I'll have to come back now.

$ 9.09 for a burger and lipstick water. WOW

I 've Been Smashed! A...

🌟 As a refined feline with a palate as sharp as my whiskers, I, Maddie Miami-raised, Tulsa-transplanted tuxedo King—declare this review official Fancy Feast-level fabulous! (I stole my hoomans phone to leave a review).

Upon my families second royal summoning of Smashburger’s truffle-scented delights, my tuxedo fluffed itself in pure reverence. The hoomans favorite, The Truffle Mushroom Smash! A flavor so deep and aromatic, I briefly spoke French in my sleep. I whispered “truffe” while chasing invisible crumbs across the hardwood. It’s that intoxicating! (they gave me a small nibble to try)

🍟 The smash fries and tots are crispy golden treasures that make my tail do interpretive dance. I pawed at the air in a fit of delight after the first crunch. 🍓 The Tractor Strawberry Dragonfruit Craft Refresher made my Meowms eyes dilate like she’d seen a squirrel wearing socks. 🍌 And that Banana Chocolatey Chip Shake? Smooth enough to make Grandmeowm line dance.

The establishment is super clean according to CatDad who always goes to pick up the food. The staff? I wish I could hire them as my entourage. I have yet to make a public appearance in person at Smash Burger!

💃 I rate this experience 10 dapper truffles out of 10 dancing chocolatey chip bananas. Smashburger, you are the Tulsa treasure I didn’t know I’d need in my kitty kingdom. The hoomans are obssessed! 🌟

With gratitude and gourmet...