Buffalo Wild Wings — Restaurant in Turlock

Have you ever read a review and said to yourself “wow that guy is really pissed about not getting ketchup with his fries” Well let me tell you my very first ketchupless fries story. I ordered the Buffalo Chicken Salad with some Cilantro Lime Ranch dressing for a whopping 12$ and a side of onion rings for a total of 26$ through the DoorDash app.

I receive my order about 30 minutes later and with every seeming to be in order. I open my salad container and I’m thinking I’m about to demolish this in the most inhumane fashion. All I need is my cilantro lime ranch dressing and I’m set. But wait... there’s no cilantro lime ranch dressing. So I stir the salad to make sure it isn’t on there already and there’s no cilantro ranch dressing. Not even a sample. Nothing.

I don’t know if you guys understand how disappointing it is to have paid for something in advance and not get it. But I’m sure you all do understand.

I called the store up to find out who’s responsibility it is to make sure I get what I paid for. Mistakes happen... all the time. We are all human and prone to mistakes. I wasn’t/didn’t ask for my money back or call with a nasty attitude. I simply wanted to know who’s responsibility was it to make sure a paying customer is satisfied. A simple apology for the mistake would’ve have sufficed and I would have okay knowing it was a simple mistake on their part. I spoke to someone named Chris. I asked for a manager when I called, Chris didn’t identify himself as a manager after I waited about 3minutes to speak with someone but I spoke with him anyway.

I hope Chris was not the manager. Attitude reflects leadership and Chris spent 3 of the briefest seconds saying that his guys DID forget my salad dressing but he spent the rest of the time shying away responsibility. Ultimately telling me that it’s the drivers job to check the bag.

Chris did have a resolution for me though. Chris chuckled as said to me “I can give you dressing but I’m sure you’re not gonna drive all the way here for it” then told me to contact the driver to have him come pick up the dressing.

NOT a NEW hot fresh 12$ salad with dressing but JUST a pack of dressing for my current 12$ salad that was getting colder by the second.

Think about that for a second. My resolution was to call a driver and ask him to go back to the restaurant then drive back to me. Easily another 20-30 minutes. From a guy who wouldn’t even apologize for the...

Just went on a Monday to have the all you can eat boneless wings. Rules state start with 2 "sauces" flavors on the first order of 10 wings. The next order can be your choice of sauce. What they don't tell you is that it only 1 of the first 2 that you pick. It's all you can eat for 2 flavors no exceptions unless they screw up your order. We spent an hour and a half waiting for a total of 15 wings. It's $19.99 yet order came out to $26 with a drink. Staff was completely rude to a customer behind us making fun of them for how the rules were changed once they got their first order. My wings came out completely wrong flavors and when staff asked if I wanted it corrected still took 30 minutes for 5 wings to arrive and still be cold. Buddy ordered wedges and the next order that came were stale French fries even though he upgraded to wedges. They won't let you order the next round of wings until your done eating and even then they still have you wait 30 minutes before they arrive. Offer is misleading and false advertising. Should state all you can eat 2 flavors. If so would have went somewhere else. My first order of wings was garlic parm and honey BBQ regualr fries. My buddies was Asian zing and lemon pepper dry and wedges. I got garlic parm and Asian zing and lemon pepper fries. My buddy got Asian zing and garlic parm wings with wedges. Second round I got the honey BBQ finally after 30 minutes of waiting with plain fries and my buddy got his order of asian zing again with plain stale fries instead of wedges. Took another 30 minutes to get another round at that point it was useless to stay any longer since it seemed like they cook one...

I wouldn't even put a star, we came out as a family reunion at 10:30 prior to calling to ask for a wait time. Spoke to Ben over the phone and he mentioned there were 5 ahead of us. I continue to let him know we will still wait even if there were groups ahead of us. Walked in and spoke to a male employee and he said he would grab his manager but never returned but got dressed and clocked out instead. After being told we would receive a text when our table is ready we were given 45-60 mins. It was 10:30pm. We waited 30 and realized that no one was even coming to check on the guest behind us because they were too scared to even serve us. Ben came once and looked at something not sure what and he didn't say he was the manager all he did was looked down and asked for my name. Then said ok and walked away. My families time is just a precious as anyone's. If we waited till 11:30 for a table after 1 hour and you made your last call at 11:30, would you even serve us? If you know you weren't going to seat us regardless and serve us then we would've appreciated that more than just letting us wait. First of all not very professional when Ben comes out saying "we're all adults here" to my brother. I'm not even upset that you were short staffed. We asked to be seated as 4-5 and there were tables open. It's not the short staffed I'm upset at, it's the fact that all the servers and Manager Ben wasted our time, knowing that 11:30 they wouldn't serve us. Worst service ever and will never return to this location. Worst way to handle customer satisfactory, unprofessional and rude. Alex did his best to help us and I appreciated...