Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
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$
This is my favorite EPL location! The manager here is so kind. He walks around the dining room, asking people if they need anything. He brings salsas, napkins, water cups, things that you usually just have to just grab yourself at a fast food place...just to be nice! He just goes above and beyond and I super appreciate that. I've also had an issue with an order (that was TOTALLY my fault for ordering wrong) and he fixed it for me without hesitation or blaming me, even though we both knew it was my fault. He could have made me pay again or reorder. The employees are also kind. Great customer service all around, and it definitely starts from the top. Besides that, the food is always fresh and delicious and the portions are perfect. They're always...
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Really good food & good customer service but they really need to put a koala changing station in the bathrooms. This is a family restaurant & i had to step outside while it was 100° probably more in the car to change my 1 month old in the middle of my meal because they didnt have a changing table. Would really like to see one in there next time I go. I'm sure I'm not the first to complain about this.
IM VERY HAPPY TO SAY POLLO LOCO FRANCHISE TAKES THEIR CUSTOMERS INTO APPRECIATION ...I made this review about 3 months ago and now my son is 4 months old I came to enjoy dinner with my family & I come to find the NEW KOALA CHANGING STATIONS IN THE BATHROOMS BOTH MEN'S AND WOMENS ...I AM ONE SATISFIED CUSTOMER THANK YOU POLLO...
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It was just ok overall restaurant was untidy borderline dirty everything needed a wipe down. Cashier called us then had a technical problem and intead of the next cashier helping is because technically we were next ..we had to stand there and watch the 3 people behind us in line get waited on while the computer rebooted. I also like the dressing alot but was told I need to poney up .43 more cent to my 9 dollar salad so I could have enough dressing for my whole salad. Chicken was dry, my moms order was burned and wrong. So all around I was dissatisfied and disappointed and next time I'll go get 2 regularly hamburgers from Mc D's and save my self a couple of bucks too. It will a while before I go back to that location iat...
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