Nearly Every time I go here my order is messed up. Missing kids drinks on more than 3 occasions and not noticing until I get home, missing fries on atleast 3 occasions I can remember, burgers made wrong I don’t know how many times. Countless times my family didn’t get to eat together at home and I had to eat a cold meal returning for whatever missing item. I’ve never had service fail so terribly like this before, once or twice is understandable as they are humans. But when I’m surprised when my order comes out right in the drive through then there’s clearly an issue going on in the assembly line. The way they pack the bags full, put napkins and all condiments on top makes it nearly impossible to unpack the bag before driving off to catch something missing. And often I’ll peek and think they finally got it right this time only to get home and find nope messed up again. I reached out to corporate about this (I’ve literally never been a Karen to do something like that but clearly the management or whoever is in charge of training assembly workers need some provision on how to correct this issue) and it hasn’t seemed to have helped. Thinking of reaching out to corporate again. They forgot my fries this last time and thankfully remade atleast my meal so I could eat a warm meal but I still didn’t get to eat with my family and had to drive back across town. Next time I’ll re-reach out to corporate. As for freshness, it’s fresh and yummy. Burger buns are literally soggy by the time we get home so maybe they need to be toasted a little longer Fries are yummy Time before last my double cheeseburger had two super pink patties with a odd taste. Didn’t complain. Last time they were cooked through. Drive through takes about 45 mins to an hour to get through and I’m NOT exaggerating. It is a ridiculous wait when it’s not even that long. Another issue was the phone number taking at checkout. The worker took my phone number down wrong and I sat in the parking lot for half an hour. Finally sent my daughter in and they said they wrote our number wrong. Food was ruined. So while food may taste good, this establishment cannot seem to function properly. I hope if they receive enough complaints corporate might send in someone skilled to retrain everyone. Double check orders, double check phone numbers, triple check...
Read moreOk folks, before you go here, do yourself a favor and read this review.
So, this was our first visit to this place, and if I said we will return, id be lying. My wife and I went through the drive thru around 2pm. There was 2 cars ahead of us. When we pulled up, we let the order taker know that it was our first time and we would like to try them out. Expecting great food, we were met by disappointment. My wife had ordered the tritip steak sandwich and I the double char. Had also ordered 2 sides of fries. We were a bit taken back by the price tag being almost 20 dollars, but nevertheless, we didn't think much of it. When we got home, 3 minutes away, we immediately began to dig in. Here's how it went; Fries were cold, not just cold, but tasted as if they were made 2 hours ago. My burger was over salted and otherwise tasteless. Patties were cooked perfectly however. My wife's sandwich was less than mediocre. The steak was very uneven throughout the sandwich, along with some cuts being overly thick. Bread tasted like it was grilled in old oil or a dirty grill. Needless to say, we will not be returning and we would strongly advise you to save your time, money and appetite for nearby joints like Chili's, In-n-Out, Red Robin or even McDonalds for gods sake....
Read moreGave it 4 stars based on the friendliness and attentiveness of the cashier, which I definitely appreciated. The price wasn't too bad, but still a little on the more expensive side. $10 for a double char w/ garlic herb fries upgrade. Took about 20 minutes to receive our 2 burger and 1 garlic and herb fry order.
Flavor wise it lacked bite. Didn't have a charred flavor to it. Also the lettuce didn't seem crispy and fresh. I like the cheese on my burger to be freshly melted dripping down the sides, but the cheese on this burger wasn't melted much unfortunately.
The garlic herb fries were't too bad, probably could use a little more garlic. The regular fries were good though. Portion wise, the double char was decent size, regular fries were great size overflowing, garlic herb fries had less. May or may not try another habit burger, as I like a more flavorful burger. However in the future, I could possibly stop in and give another menu...
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