TOGO'S Sandwiches — Restaurant in Turlock

Very disappointed. Management needs to better train certain staff or hire decent people with customer service and etiquette. I was mocked by a worker on the floor named Sienna who was working alongside the girl who made my sandwich. When they turned their backs to me, Sienna loudly mocked me “YeeeeeeaaAAAA” and both workers laughed. To give background, I was ordering a personalized sandwich, so the other employee who was helping me would ask me questions and I would answer “Yea” or “No”. This was VERY loud and I could tell it was done on purpose to mock me, she didn’t even try to be subtle about it, she just wanted drama in all honesty I believe…also gained the attention of customers and workers. As a person of color, I felt very disrespected when the caucasian girl Sienna did this. I decided to speak to management afterwards which is why I decided to leave a review as I felt rushed even during raising my concerns. In addition, upon asking for management workers looked confused and I’m not even sure if I was speaking to a manager. Either way Sienna was very rude and when I was speaking to manager she was snooping behind her back, and I wasn’t given any privacy at all. Very unprofessional. I hope the owner takes action to ensure customers aren’t treated with disrespect or racist remarks from untrained ignorant young staff. Me and my friends are disgusted, shocked and don’t feel comfortable returning until it has been addressed. Posting 2 stars because although I was not sure if she was manager she did seem to try listen but didn’t offer any solutions…just a “sorry that happened to you” while Sienna is playing pretend behind...

The customer service was great, the team member greeted me with a smile and asked what I would like. I orderd a french dip. I asked if the roast beef was very lean or not. She showed it to me and there was only a little fat along the edge of one side, so I asked if she could remove the fat for me and she abliged my request. The other team member told her that they don't do that for the customers (I'm glad he didn't wait on me). She showed me how much she trimmed from my roast beef and it was barely anyrhing. But I can't stand the texture of fat in my mouth, it makes me gag. She then put the remaining roast beef on a 6" sandwich bun, and the beef barely covers the bottom of the sandwich. Now I know she didn't trim off that much fat. So I just take my food, the roast beef sandwich, cup of aju, a bag of chips and a cup of water to a table which is very clean along with the dining room, and sit down. The sandwich is very flavorfull but I have to take stars off because of the roast beef portion size. And for the comments the male team member made about "not trimming fat off". The restrooms were clean and stocked, so I can give...

This review is in regards to today's takeout order.. my daughter works 12-hour shifts at the hospital over night. She comes home in the morning and sleeps half the day so when she wakes up she's hungry. She ordered her food online and went to pick it up. Somehow she got double charged but they quickly voided it.. however, in the process they forgot to give her the Asian chicken salad dressing.. the best part of that salad. I understand that mistakes can be made but we are living in hard times and gas is expensive! When we called back we got a quick "I'm sorry".. but my daughter had to go clear across town again to get the dressing. It would have been nice to SHOW that they were sorry by giving her a coupon or something! It's really hard because in general when we check our bags to see if everything is in it, we get dirty looks as if we're judging them for not doing it right.. yet, we have no choice but to check them every time. I have noticed these days that most businesses show they are sorry... not...