Starbucks — Restaurant in Tuscaloosa

My mom and I had went here earlier this morning to go get her a coffee since she was craving it. She was happy about coming to get a coffee here since she rarely drinks coffee and let alone comes to Starbucks. As we went to order her drink she asked the guy who works there to not put whip cream in her cappuccino. When she was handed her drink by another coworker she noticed that there was whip cream on it. She asked the lady that she asked for no whip but the lady said "No, you asked for whip cream it wasn't on the ticket." My mom kept telling her that she asked for no whip and the lady kept saying the same thing about how it wasn't on the ticket. So, my mom finally showed her the ticket and the lady had said sorry for the misunderstanding and then the lady scooped out the whip cream with a spoon instead of making a new one. When she was scooping out the whip cream, coffee had got all over the cup. Instead of the worker wiping off the coffee. She just handed it to my mom and didn't say anything. The look on the lady's face seemed like she was annoyed and having a "mean mugging" look. Never in my life have I ever seen a face like that on a Starbucks worker face before. I've been to so many Starbucks before and everybody has always been so friendly with me. Even though they do get busy they still seem to put a smile on their face. At this Starbucks, it was definitely different and I felt as if they were super disrespectful to my mom. I can see the look on my face as well, she was so upset. Earlier that morning she was so happy for wanting Starbucks. SO HAPPY. For that to happened to her was so unacceptable. Who evens hands someone their drink when its covered in coffee, dripping? Anyways after my mom had been upset she did talk to the manager. The manager was very nice and said that he was sorry and said he would give our money back. We simply said no and just asked for our drink. We definitely won't be coming back to this...

Everyone loves Starbucks. It's a coffee go-to. And I don't write Yelp reviews. Ever. But this location deserves an immense amount of praise.

I come here several mornings a week for coffee before work. The baristas are always so friendly and accommodating- honestly they're one of the best parts of my morning.

A couple of weeks ago, I came to Starbucks for my morning coffee and wanted to grab a bite for breakfast. Unfortunately, they were out of several of the items I was interested in and I ended up not getting food. BUT the barista continued to try to please my picky taste and then ended up giving me my coffee complimentary as an (unnecessary) apology for being out of the food I wanted.

Then today, I came here to do some work during spring break. The staff was friendly, as usual, but was literally over the top with customer service. They checked on me throughout the evening to see if I needed anything, offered to get me coffee refills, and even gave me my second latte discounted when I eventually ordered one. When my refill order got lost in translation, Stacy gave me a gift card for my next coffee as an apology. She even let me try some of her Frappuccino creation which was freaking dang good, let me say.

This Starbucks location is out of the way for me. It's about a 20-minute drive out of my way in the morning and there are other, more convenient locations. But I will continue to make the drive out here to come here because these employees are phenomenal.

Cheers to you guys. Thanks for making my day better, one...

Updated 2: Went in today. The service was superb! The drinks we good. But the new look was just weird. Miss the separate tables and chairs. Drinking coffee is not a group affair for me. But everything was so much better!

Update: I pre-ordered my drinks before work. Had to wait 20 minutes past the time they were supposed to be ready for them to be done. I was extremely disappointed.

I personally think Starbucks has gone downhill over the past year or so. The prices go up, and the flavor and service have gone down. Today, I ordered something for myself and my daughter, and I can only guess the cashier put it in incorrectly. When they called my name, they placed down a hot coffee, and I'm sorry, but in Alabama summer, I am not drinking hot coffee! Thankfully, the lady making coffees made an iced one even though the recipe didn't say so. But, this is just yet another time of...