McDonald's — Restaurant in Tuscumbia

I am very displeased with the service I recieved today. I went thru the drive thru and had a BOGO coupon for a mcmuffin or biscuit the only exclusions were sausage mcmuffins or sausage biscuits (and I read this coupon 3/4 times over including the fine print). First of all, yes, it is a new coupon. However, the woman taking my order knew nothing about it so she called the manager to look at it. The manager on duty did not even take a moment to actually read the coupon. She assumed it was a different coupon. I had asked for 1 mcmuffin and 1 biscuit but ended up getting 2 mcmuffins and a biscuit. I tried to tell the pers ok n at the next window that I thought there was an error and was told no it was right. So confused, I went back, after dropping my boyfriend off at work ,with his biscuit and the extra mcmuffin, and asked if the coupon I used was a BOGO for either item or if it only applied to one or the other because it didn't say anything on the coupon about that. The manager admitted that she misunderstood and assumed it was a different coupon and then proceeded to tell me she could not give me a refund unless I brought the product back. I still had the one mcmuffin that was going to be my breakfast in the car so I went and got it and handed it back to her and made the comment "That's kind of crazy for you to ask for the product back for your misunderstanding." To which I did not get much of a response. Only handed my refunded money and receipt and that was it. I usually do not complain like this but I have managed fast food before and one of the most important things is if there is a problem fix it and ensure the customer is satisfied. Now, I am without my breakfast and most definitely NOT satisfied. In my opinion that was very very poor customer service. I can throw one good aspect in and that would be the gray, short haired woman who is always working the front counter. She is always super nice and understanding and she always, always, always strives to please her customers and does her best. She is the best employee...

I need answers. Not apologies. Not coupons. Answers.

I ordered a Filet-O-Fish, expecting the sandwich we all grew up with — the one with the molten square of cheese hugging the fish like it meant it. Instead? I got half a slice.

HALF. A. SLICE.

One thin, miserable rectangle of dairy, tossed on the sandwich like it got demoted mid-shift. It was just sitting there — all crooked and ashamed — like it knew it didn’t belong. Honestly, it looked like someone peeled it off another sandwich and thought, “Yeah, that’ll do.”

Was this a mistake? A dare? Some twisted cost-cutting initiative dreamed up in the fiery pits of corporate hell? Are y’all slicing cheese like it’s fine Italian marble now?

And don’t tell me it’s “policy.” What kind of dystopian cheese-hating policy is this? What boardroom full of joyless executives sat down and said, “Gentlemen… let’s ruin lunch.”

I paid for a full sandwich. I didn’t ask for some minimalist deconstructed cheese tragedy. I’ve seen toddler Lunchables with more integrity.

I want justice. I want the other half of my slice delivered by courier with a formal apology and a handshake from Ronald himself. I want a national moment of silence for what could have been. I want cheese equity, damn it.

Until then, McDonald’s, I’ll be dining elsewhere. Preferably somewhere that doesn’t serve cheese trauma...

On 6/16/25 @2:57pm while going through the drive-thru, I was instructed to go sit in the sun and wait for my order. Mind you, the LAST time I was told to sit in the sun and wait at that McDonald's, I was left sitting there MORE than 10 minutes. .. and due to my health concerns a repeat of that, was out of the question, so, I asked my son to inform the young boy at the window of our last experience... (which he did). Then, the boy at the window told a young girl who I took to be as acting as a type of manager. She had a smug look on her face when she looked at me and nodded. I expected them to take care of the orders they had ready before mine, but what I didn't expect and was absolutely unacceptable was the fact that that same young girl walked sideways to go between my car and the drive-thru window holding her stinky butt 6 inches from my face as she waited for an order to be handed to her... she repeated this each time she came back for another of the 3 orders that she handed out before mine. To top it off, there wasn't enough ink on the receipt and it's impossible for my poor eyesight to read. I hope that girl loses her position... there is no excuse to be that nasty and disrespectful to a customer who is spending their money for...