On October 18, 2023, before 5:00 PM, I went to buy coffee. The guy taking orders was very friendly, but the woman making coffee, named Aracely, had a very bad attitude. I strongly suspect she had just been dumped by her boyfriend.
After the employee Aracely made my coffee, I asked her for a glass of ice water. She gave it to me very impatiently. Then I asked her if I could have a cup holder because I was pushing a stroller and couldn't carry the coffee. She gave it to me with an extremely sour face and asked me very impatiently if I needed anything else.
I asked her why she gave me a cup holder but not a bag. How was I supposed to carry it?
She replied, "You can carry it however you want." When I asked for her name, she said, "Why do you need to know my name?" I said, "Because I want to complain about you." She didn't dare to say anything after that.
Every time I go to Starbucks to buy coffee, the service experience has always been good. But this time really changed my perception of Starbucks. Why was the service attitude so bad?
Starbucks is a very convenient coffee shop. My experiences have always been good. I hope Starbucks can strengthen the management of its employees and eliminate employees with such poor attitudes that have a negative impact on the...
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