Starbucks — Restaurant in Tustin

On October 18, 2023, before 5:00 PM, I went to buy coffee. The guy taking orders was very friendly, but the woman making coffee, named Aracely, had a very bad attitude. I strongly suspect she had just been dumped by her boyfriend.

After the employee Aracely made my coffee, I asked her for a glass of ice water. She gave it to me very impatiently. Then I asked her if I could have a cup holder because I was pushing a stroller and couldn't carry the coffee. She gave it to me with an extremely sour face and asked me very impatiently if I needed anything else.

I asked her why she gave me a cup holder but not a bag. How was I supposed to carry it?

She replied, "You can carry it however you want." When I asked for her name, she said, "Why do you need to know my name?" I said, "Because I want to complain about you." She didn't dare to say anything after that.

Every time I go to Starbucks to buy coffee, the service experience has always been good. But this time really changed my perception of Starbucks. Why was the service attitude so bad?

Starbucks is a very convenient coffee shop. My experiences have always been good. I hope Starbucks can strengthen the management of its employees and eliminate employees with such poor attitudes that have a negative impact on the...

Ever since this Starbucks was renovated it has been terrible. I walk in anywhere between 8am when the Target opens to 10am before work. Every time I go in the registers are down, or the team is still setting up the food. There is 0 consistency and when I ask an employee when they will open it is always 30-45 minutes, regardless of date and time. Why have this service in a store where apparently morning coffee drinkers cannot get their fix from this store. At this point I will never get Starbucks from this location as I cannot count on them to be open or prepared when the store opens. I know first world problems but if you are running a business this is definitely...

This Starbucks is a hit or miss kind of place. It says it opens at 8am, but in reality it’s more like 9am . They say all recipes are the same , but this store your lucky if they get two ingredients right. The food half the time is left in the microwave too long so it’s hard, or you get a really hot one that’s frozen in the middle . You have to laugh since the complainants fall on deaf ears, everyday is a gambling game. I just expected more, from, at least Target....