Strong By Nutrition — Restaurant in Twin Falls

I’ve been a regular customer here for quite a while , coming in at least twice a week and usually spending around $20 each visit. I’m a mom of two young kids (3.5 and 1.5 years old), and this was a go-to spot for us to grab tea and a quick bite. While the prices are a bit high ($8.50–$10 for tea), I continued coming because I enjoyed the overall experience until today.

I ordered my usual Immunity Booster tea, a slice of cheesecake, and a small kids’ drink. As we were leaving, my youngest accidentally dropped the kids’ drink outside, and the entire thing spilled because the cup was cracked. I went back in, apologized, and kindly asked the staff member (Johnathan) if he could remake the drink. His response was: “So what happened? Did he throw it or what?” I explained it was just an accident, but he said he couldn’t remake it and the best he could do was offer it at half price.

I’ve never asked for anything like this before, even when spills happened in the past. I was genuinely disappointed—not just by the refusal, but by the dismissive attitude. As a loyal customer, I expected better customer service and a little more understanding.

Unfortunately, this experience has changed how I feel about coming here. I won’t be returning and won’t be recommending this place to others. I hope they reconsider how they treat loyal customers in the future.

Adds on : Changing review from 3 to 1. Just to clarify: I never said the cup was cracked to begin with. My toddler accidentally dropped the drink, which caused the cup to crack and the entire drink to spill. I understand that you’re not obligated to remake it—accidents happen—but how a business handles these situations shows what kind of customer service they offer.

Unfortunately, the service, the attitude, and the entire experience today were very disappointing. Instead of showing any empathy or understanding, I was basically blamed for hurting your small business.

For the record, I mentioned that I had overall good experiences here until now. But neither the in-café service today nor your response showed any of the kindness or professionalism I once appreciated.

I have every right to share my experience, and I truly hope you take this as constructive feedback. Please focus on doing better business moving...

Friendly staff and locally owned, part of the reason I wanted to check this place out. Was looking for a real fruit smoothie and preferred one with yogurt in it. Staff suggested I try a shake but I don’t tolerate soy protein isolate in any form, so they said a chiller had collagen and was like a healthy slushy. I bought two; one strawberry for my friend and one blueberry for myself. The blueberry appeared to maybe have some real fruit, but was so sugary I couldn’t finish it. Same with the strawberry, my friend said it was terrible. Tasted like straight stevia or some other artificial flavoring. I’m sorry but it wasn’t worth the $5.50 each spent and I since they don’t have what I’m looking for, I won’t be back again. To me, healthy means fresh. There was nothing fresh about anything on the menu...

Strong By Nutrition I’ve been coming here for two months since June an I simply love the food/shakes I trust the ingredients from the product. They use Herbalife Nutrition a well trusted organization that backs up real nutrition. This isn’t just a regular protein shake that you drink it’s like a nourishment shake that has the nutrients for an active/busy lifestyles. The staff here is also so amazing there so kind a they care so much what goes in you body so it helps that good people make good food. I trust ‘Strong...