Shipley Do-Nuts — Restaurant in Tyler

Somehow this place has gone on without getting a presence made for Google maps. Had to correct that just to leave this. I have to get up pretty early to go to work so I'm usually out the door about 4:50 in the morning. I'm well aware that's early for the rest of the world. And I dont expect places to cater to me just because I'm usually the first person in the door when the open sign comes on. With that being said. Everytime I have come to this location to get something. I'm met with a certain hostility of one lady that doesn't seem to ever get up on the correct side of the bed. She always has an attitude with me no matter what I ask for. Whether its something in view or not. One other thing is that they never have anything ready when they open. They only have the stuff that is probably not fresh and didn't have to actually make that morning. Likely stuff leftover from...

Today I had a horrible experience, the guy was rude and I asked for a cinnamon roll and he gave me a cinnamon twist and told me their the same and since I already had it in my car he wouldn't change it even though it was his mistake. Also the blueberry cake donuts look like they bought them from the store and put icing on them. Also when I gave him 4$ for my total he failed to give me my change I was for back 65 cents and I guess everyone is lying and taking advantage of the change shortage so they can keep everyone's chang. I will not be bk that have gotten besides themselves and gotten big head at this shipley's...their donuts have gotten so nasty..ughhh horrible service and nasty...

I love Shipley donuts. I drove 15 minutes out of my way this morning to get one. Spent 15 minutes at counter never got acknowledged. Customers going through drive though but no one would wait on me. The person behind counter was dealing with a problem and never even asked if I needed anything or asked the person in the back to help me. So after waiting for more than 15 minutes I left without getting and donuts. Will never be back. Worst customer service. Horrible

Update: corporate did contact me and sent me some free donut coupons so I will give it...