Taqueria Jalos — Restaurant in Ukiah

My organization ordered a taco truck to provide food for a special event on May 5th. We had 300+ people to provide food for during this event, and only received notice about an hour before the event began that the taco truck Jalos was to provide had mechanical difficulties. Jalos delivered about 50 burritos and trays of rice and beans for the event. When we called and asked for them to provide more food, they stated they were on their way to our location with more food. 20 minutes later we called again, and we were told they were "on their way." About another 30-40 minutes later, we drove to Jalos to pick up said food, and were told "we don't have anything, but we can have something ready for you in 5-10 minutes." The person we talked to then went to the back and never returned; no one from the kitchen came out to address us or to rectify the situation. After about 5-7 minutes later we notified the cashier to let the kitchen know we are leaving, so to stop making food.

About 2 hours later, Jalos employees showed up to our workplace "upset" and demanded payment for all the food (the 50 burritos they provided in the beginning of the event as well as the food they supposedly made and we didn't use).

I would love to rate the quality of their food as I have been told it was superb, however the food never made it's way to our event so I never got to try it. The customer service provided was absolutely horrible. We understand "Life Happens!" and we're not even upset about the taco truck not working; we also understand there's not much you can do when a bunch of your employees call in sick and you're short staffed. However the way the situation was handled by Jalos was unacceptable and I refuse to support a business that operates so...

They are racist to White people and try to overcharge u and steal money it happened to me 4 times. Check your bill. Food is good but they are scamming people 247 beware of this business. Overcharging on everything look at past reviews. They almost got $40 extra I stopped them every time and I won't be back I gave them the benefit of doubt but ever time no sorry they are all in on upcharging literally adding $5 to $10 extra on the bill. Go elsewhere this is a criminal restaurant. They need to be investigated for fraud charges on food bills. By the way they do not show u what u ordered just a price that's how they are also getting away with this. Look in past reviews charging almost $6 for bottle of coke and one family paid $98 for 5 tacos 2 beers and rice and beans and a tropical drink. Be careful here don't give them your credit card who knows what going on if there willing to rip...

We did take out at Jalos regularly (at least once or twice per month) for the last 7 years. I just call and tell them it's Roy, and the waitress knows my name since I am there regularly. This last time I went, they charged me $7 for a side of rice and $7 for a side of beans. It used to be $2 pre-pandemic, then $3 during pandemic and then $4 post pandemic. $7 is outrageous. I asked why the price so high this time. The front lady told me that the amount of rice and beans were a lot that could serve 4 people (4 preschoolers, maybe), and the owner made adjustments to the price. I think it is my turn to make adjustments, too. Other Mexican restaurants will take my regular business with an open arms. If you are the owner, I hope you read my comment and...