Hudson House — Restaurant in University Park

Followup:

Appropriate and reasonable phone call with the GM over our experience. The upper management is definitely on point with their commitment to hospitality and any issues that arise. We appreciated the commitment to better communication/ handling of situations and It makes me feel safer and more trusting of future experiences.

Issue: Horrible experience at this establishment in Dallas at the bar- we have always come here and tip very well. Someone (tattooed man) who was friends with the bar tender Mathew, came in and asked if the seat next to us was open. We graciously moved over and we were trying to accommodate and move all of our food over as well. We handed this man a menu and he rudely responded with “ I don’t need your menu and scoffed at us”…this man then continued to hit our chair multiple times. We told the bartender this man was being rude and Mathew the bartender said “This man is MY friend and you’re not going to treat MY friend this way” as if we had done something wrong. Then Mathew continues and said he was not going to serve my husband anymore. My husband only had two glasses of wine the entire 2hour time we were there and I’ve only had one drink at this point. Mathew then continued and said “well this man is MY friend and you’re not going to treat my friend this way”. He obviously didn’t know or care what transpired and should have stayed neutral (friends with this friend rude man or not) Very unprofessional. It was preferential treatment for this man who is a “friend”. He was clearly discriminatory to me because of my ethnic race and I will make sure to tell everyone of this experience and what transpired. Word of mouth goes along way in this neighborhood- not a good way to treat regular customers. I don’t appreciate being treated this way and even called the manager. The manager told me she always stands by her staff. I told her “ no matter what was said or done” .. her response was “ well i believe it was the tonality not what was said” (She only said this because I told her it was recorded and she could listen to the words herself)… I don’t care what this restaurant managers stance is- wrong is wrong! preferential treatment is not right! We were NEVER asked once what had happened or what we had to endure. Embarrassment and treated poorly. I would like to know what follow up actions that will be taken. I’m posting reviews and will be posting videos accordingly if this is not...

I recently dined at Hudson House on Lovers Lane, Dallas, excited to indulge in a meal that had garnered numerous praises. The ambiance and the culinary delights, I must admit, were stellar. My palate still dances reminiscing about the delicious flavors of my meal.

However, the sour note of the evening came not from the plate, but from the service. Adorned in a shirt showcasing one of my businesses, it was disheartening to perceive being judged and mistreated by the bartending staff based on apparent presumptions about my financial status. The overt neglect and visible underestimations clouded the dining experience that, in essence, should have been welcoming and congenial. As a matter of fact, the bartenders cared SO little about my guest and I that they proceeded to air their grievances back and forth about their fellow staff members, managers, and other customers - right in front of us!

Moreover, a particularly unsettling moment arose during payment, when my credit card - a Black Card, sparked a condescending and shockingly outspoken remark from the bartender: "Wow! A Black Card! I didn't know your industry paid so well!" This was not only inappropriate but also unprofessional, potentially embarrassing, and should be frowned upon in a hospitality setting where guests should feel valued and respected, irrespective of presumptions related to appearance or occupation.

Generosity prevailed on my part, leaving a 30% tip, nonetheless, the distasteful service experience has, regrettably, overshadowed the excellent cuisine, steering my future dining endeavors elsewhere. It's crucial that Hudson House staff comprehends that respect and professional courtesy are paramount in customer service, avoiding further disenchanting experiences for patrons who arrive, simply seeking...

I have been here a few times trying to give this place a chance. I like their lobster rolls a lot but pretty much dislike everything else about it. the servers are always indifferent to rude. It feels overpriced for what you are getting honestly. Tonight I called the restaurant about 4 times to make a reservation for a table of 4 at 7:00. I left two messages and kept trying back. no one ever picked up. I figured there was no need to make a reservation if they didn’t bother to call back or answer the phone. I get there early to get a table for 4.The hostess tells me there is 45 minute wait. I explained my situation. She just shrugged it off and told me her answering machine was not working. I asked why no one picks up the phone? I said I wasted a trip over there and now I was going to have to find another place to celebrate a friends birthday. Those friends were on their way to meet me there. She then changed her story and said they had no calls that were missed and was very rude about it. She said even if I had called and spoke to someone they were booked. I said had someone ever answered your phone then I would have known that and not be here talking to you. she blamed me and told me I called their other location, which I didn’t when I looked at the number on my phone. She was rude and completely disrespected me and told me I was lying. Actually I was there trying to spend money in your restaurant. Say your sorry for the confusion and accept responsibllity that your phone is unreliable since you already stated that. Never again. I really can’t stand rude servers and I definitely don’t like the front of the house treating people with such incredible disregard. Rex’s is better anyway and they couldn’t be more...