Pizza Hut — Restaurant in Upper Darby

Buyer beware. This store sometimes passes deliveries to DoorDash. My recent order was passed to DoorDash for delivery. The driver took multiple orders and headed away from my address (five minutes from store) to an address about 30 minutes from my house (with traffic). When I saw that the order was going to be very late (monitoring the driver's progress), I called the store to cancel. The store advised me that once they gave the order to DoorDash it was out of their control. Currently working with DoorDash and Pizza Hut to get a refund of the order I did not receive. This store needs to recognize that my order was a contract with PIZZA HUT, and as such they are responsible for it the whole way to delivery, and PIZZA HUT is responsible to the customer for the performance of their contract delivery services.

UPDATE: I ended up having to do a credit card charge back to get my refund. My advice: Don't order from this store unless you are paying CASH, so you can cancel your order without the...

Update Pizza Hut reviewed my complaint and refunded the money. It seems they are willing to resolve issues. I had written that complaint on their website, so if you're looking to get an issue resolved, then file a complaint on their website. I'm increasing my rating to 3 stars. If I happen to eat here again, I will increase the rating, if the quality of their food improves. They claim they have adjusted their oven temps. The owners of this store should pay close attention that they are following the franchises rules for making the food.

Original Post Pizza and cheese sticks arrived burnt. Requested entire order be replaced. 2nd delivery was burnt to a crisp. Cheese should not look, and have a texture like, Ghandi's flip-flop. Disgusting! I have formally requested a refund from the main website and will file a grievance with the BBB, if it is not fulfilled, because I'm too embarrassed and furious to talk to any of the staff at the...

One of the most maddening experiences I have ever had trying to place an order. I called and was immediately put on hold. Then someone answered to take my order. I gave him my address. He mentioned no problem. Just as I was about to give him my credit card, I was put on hold without warning. I waited and waited while they played the same ad again and again. Finally, someone new answered like I had just called. I explained that I was trying to complete my order or confirm that it had been taken. I was put on hold AGAIN. I waited and waited and hung up. I called again. They made me wait a few minutes as I heard them take other orders. Finally, they deemed to answer me. They had no record of my order. I tried to place it again, and they told me I was not in the delivery area!! They wasted at least 15 minutes of my life and treated...