Crossroad Powersports — Local services in Upper Darby

I have mixed feelings about this business. Customer reviews are helpful and a contributing factor to which businesses I choose to spend my hard-earned money on. For the most part, CP maintains a pretty positive experience so when my sportbike needed some repairs, I was confident that CP could get the job done. In the first few minutes of my conversation with the shop manager Pete, I gave his condescending tone the benefit of the doubt. He explained to me that the next appointment wouldn't be for weeks and that I had to ensure the bike was dropped off no earlier and no later than a set time. By the time I ended the conversation, it was apparent that he was doing me a favor by accepting the work. Because I was desperate for a repair, I scheduled the appointment and waited. When I called later on the appt day to check the status, Pete informed me that the appointment was NOT for the repair but for the drop off. I would have to wait 1 to 2 weeks before someone would be able to inspect it.

On subsequent calls for the status on my bike, I spoke to Pete who at one time scolded me for calling before the shop hours were open. The website indicates the shop opens at 10AM but I would discourage anyone from calling before 11AM to avoid a tongue lashing. I finally called the GM Karen, to make her aware of the sub par customer service I was getting. She was the total opposite of Pete; she was professional, understanding and genuinely concerned. The next time I called and spoke to Pete, he apologized and blamed his tone and behavior on high demands in the shop and unrealistic customer expectations. I get it..I really do but he made presumptions of me and allowed the stress to become influential.

Things were OK for awhile and although I was not happy about spending $430 on repairs, I was appreciative that Pete's attitude was better; even offering to explain other issues he discovered with the bike. He informed me the bike was not in tip top shape because there was previous damage done to the carbs and the petcock needed replacement. I knew what to expect and I took that into consideration when I picked my bike up. We made plans to return my bike so that the carbs and petcock would be replaced.

On my ride home from CP, I immediately noticed the left turn signal was stuck. Because it was a Saturday and after shop hours, I decided to call him on Tuesday. Pete offered to take a look at the bike and to call when my schedule was open; he would check the wires for disconnection otherwise the bulb would need to replaced (coincidence or not?).

A day or 2 later, I intended to ride my bike to work so I prepared it the night before. I noticed that the acceleration stopped mid-throttle and the RPM's were between 1500 & 3000, just on idle.

I decided against calling to schedule another appointment with CP because I lost confidence in their ability to repair the bike right the first time. Not only that, I work full time and have no desire to spend a vacation day making sure my bike is delivered on time then waiting in the shop for a diagnosis. I spent over $400 for repairs and although I expected my bike to continue with its issues because of the damaged carbs and petcock, what I was experiencing was far different than what he warned me about.

There's a chance you may be told to wait weeks just to make a dropoff appointment; there's a chance you might be spoken to in a way you're not deserving of; there's a chance you might be overcharged; there's a chance you might leave the shop with more problems than when you left it. Of course, I can't speak for every customer experience but this was mine. If you're mistreated on the first call, take your unit elsewhere; if you ask a manager if they are scheduled to work (or if the shop is open) on Saturday and the response is, "Unfortunately, yes", take your unit elsewhere. If you want to feel valued and appreciated, don't stop your search until you find the business who can give...

I purchased a 2024 Husqvarna Svartpilen from this dealership earlier this year. While I’ve enjoyed riding the bike—logging around 1,000 miles so far—my overall experience has been mixed. From the start, I noticed that only two staff members were genuinely helpful in explaining the specs of different bikes and assisting with the purchase decision. The rest seemed uninterested, barely acknowledging customers and going about their business.

On May 10, during a night ride, the turn signals on my brand-new motorcycle suddenly stopped working. Concerned, I contacted the service department the next day to schedule a repair. I was told the earliest available appointment was May 20 and that the department would be closed for a full week after May 23 due to the Memorial Day holiday. While I understood and respected the holiday closure, it was disappointing that a brand-new motorcycle with a safety issue couldn’t be addressed sooner.

It’s now June 17, and I still haven’t received my motorcycle back. When I spoke with Pete, who manages the service department, he informed me that the necessary parts weren’t ordered until May 28. This was concerning, especially given that I was previously told the department would be closed that week. If parts could be ordered during that time, why wasn’t the order placed sooner—ideally around my appointment date on May 20?

Each time I call for an update, I’m met with vague responses and a dismissive tone. I’m repeatedly told to “just wait” and that there’s nothing that can be done. As of today, it has been 20 days since the parts were supposedly ordered, and I still don’t have my bike back.

This experience has been deeply disappointing. It’s become clear that while the dealership prioritizes making the sale, there is a serious lack of attention to customer service and post-sale support. The disorganized service process and cluttered office environment seem to reflect a broader issue: once the purchase is complete, the customer is no longer a priority.

I’ve reached out to KTM to express my concerns about the dealership they’ve partnered with to sell their motorcycles. It felt that they should be aware of how their brand is being represented.

Update to My Review: Recently, the staff has been much nicer and more attentive, and I really appreciate the effort they’ve shown. It made me feel that they do care about their customers, and I’m thankful for that improvement.

That said, I’d still encourage riders to be mindful of the timing when scheduling service here. Things can sometimes take longer than expected, so just plan ahead and keep in touch with the service team. Overall, it’s a good place to buy bikes and parts, and with some patience, you’ll be...

Update as of 10/14/2021 PROS: Delivered two hard-to-get Zero electric motorcycles in two months. Both were charged for me and prepped flawlessly. Steve in the gear shop spent a lot of time with my son and me, both nubies, in learning and purchasing over $1000 worth of PPE (Riding gear).

CONS: Need a CSR (Customer Support Representative) to greet and direct customers in the showroom. Should sell Shoei helmets.

Update as of 8/26/2021 Added one star since owner called after seeing this review. He was courteous and kind. He said that due to the bike/parts shortages, VIN numbers have not been assigned so my order is not in their computer system yet.

Update as of 8/25/2021 Time will tell. Just ordered $32,000 worth of two Zero electric motorcycles last week and will update my experience here. I am a first-time rider, so I’ll give you a view through new eyes. I know they are very busy and appreciate them. The following comments are not made from malice but as improvement suggestions.

PROS Sells Zero motorcycles. No high-pressure tactics. Good communication. Good phone response time 2 of 3 times when I ordered the two Zero bikes. Email response time