Nick's Bistro and Pizzeria — Restaurant in Upper Macungie Township

Wish I didn't even have to leave one star. Never been more disappointed. On Friday, August 13, 2021, my family and I ordered from Nicks Bistro & Pizzeria. We ordered a California cheesesteak, 2 angel hair with vodka sauce, a side of meatballs, a side of fries, a shrimp basket, boneless hot and honey wings, a side of pierogies, and a buffalo chicken wrap. So a fairly big order. We called the order In for pick up and were told by a young girl that It would be about 30 minutes which was perfect. After picking up the order and getting home we realized our order was not correct. The California cheesesteak was bread with cheese and steak meat no lettuce, onion, or tomato (which Is what costs the most on a California cheesesteak), they never gave us outside of fries, no blue cheese for the boneless wings that we asked for so we decided to call the restaurant to get our order straightened out. Since we don't live far we got there and instead of the staff fixing our order as they told us they were gonna do they were standing behind the counter talking about us. We stated we did not appreciate being talked about and all we wanted was our order corrected. We asked to speak to the owner since nothing was getting resolved and they decided to write down his phone number for us. We called the owner and the owner was rude and not interested In resolving the situation. He kept giving the excuse of being short-staffed which Is completely understandable in the situations all restaurants and workplaces are in. They could have made us wait for our food longer in the first place and that would have been fine, instead, the owner was nasty and vulgar to us. And to top it off the works kept calling us liars after saying we got items that we didn't. If we would have got the items we would not have had to come back to the restaurant while the rest of our family was letting their food get cold waiting for us. None of the staff seemed concerned about customer service or anything, truly disappointing. Will NEVER be back again, and I hope nobody else has to endure an experience...

Update: went back for a 2nd time on 7/11/25. The people are still so nice and even though I wanted to try a Stromboli, the italian hoagie was so good last time... I had to have it again. It was again SLAMMIN!!! Its my new favorite place for a hoagie. Got the kids a pizza. They were happy with it. Its definitely a place worth trying. Tried this place because of a clipp coupon. The people who work there are very nice!!! The Italian hoagie was packed with flavor. I asked for pickles, sweet and hot peppers to be added. The size was perfect for my husband and I, and the price was fair. It came with fries, which reminded me of old school McDonalds fries...back when McDonalds had good fries. The pizza crust was thin. That didn't bother me tho because I don't eat that part. I added my own fresh garlic, buffalo sauce and ranch. It is something I always do. It was very good. I will definitely go back. I'd like to try a Stromboli since the last one I got from somewhere else was lousy. good job Nick's Bistro. I'm glad I bought...

Wide selection of foods for such a tiny place. It shares space with Rita’s.

Server was overwhelmed because we had 8!people in our group. We got pizza and I was the only one who got a sub. Pizza crust was super thin and sauce was very watery.

I had ordered banana peppers on my sub knowing there was an extra charge for them. When I got it, I noticed they weren’t there but didn’t say anything (I know I know I should have something) until she charged me for them. All she said when I told her that I didn’t get them was “oh my b, I must have forgot when I made it” I thought that was a little odd.

When we sat down, we weren’t aware that they only take cash tips. They take card for payments but not tips. We paid card and then realized we couldn’t leave a tip! Thankfully someone in our party had enough cash. I would never not tip even if the food wasn’t good.

Prices didn’t match the quality of the food.

Bathrooms weren’t the best and women’s restroom was out...