Rita's Italian Ice & Frozen Custard — Restaurant in Upper Moreland Township

I used to stop by this particular location fairly often…no more. My go to is Reese’s peanut butter concrete which they always mess up and do not put the hot fudge (that every other location does) this is not the reason for this review. Today I go for a few quarts of water ice and a few pints of custard. I was told they can’t sell the quarts “because they ran out of lids”. I don’t understand this…the cashier offered no other solution and lost a potential fairly large order. So I didn’t place an order at all out of spite which was brought on by the cashiers sheer unwillingness to help with any possible solution. My wife however still wanted to get her large custard, the same girl gets my wife her order and when it is brought to the counter my wife notices that it is not the large that she ordered. The cashier/counter girl made no mention of the size difference and was about to charge my wife for a large and not the small that was presented, when asked why she brought a small in place of the large her excuse was that the ran out. I understand things happen and that the customer isn’t necessarily always right but in this situation….end of rant.

If you like quality service and honest people, I would avoid going to this Rita’s water ice if I were you. I will not spend another dime there for the...

I always go to this Rita’s but tonight I witnessed something so disgusting and I was appalled. I was there tonight and my sister asked for mango water ice, the girl said that she has to check to see if they have more. She proceeds to come back and tell us that they don’t have any mango so my sister got a different flavor mind you she asked for a small. Then a Caucasian couple comes up to the second window and I guess the lady asked for mango and she gets a large mango water ice. So I asked the girl serving us so there’s not no more mango? She says no, my girlfriend who was with us proceeds to so how did the lady next to us get mango and she says when I looked there wasn’t anymore there. But mind you this couple got here after us and the girl serving them went to go look after the girl serving us looked, so how there cannot be anymore mango. So after we confront her about the situation she walks away and says “ I’m not gonna deal with them “. We go here all the time literally, live down the st. It’s ridiculous we’re still going through this being African American....

I've been a longtime fan and customer of Rita's Italian Ice. I saw the concrete custard on the website and was excited to try it out to see how it compares to the Sonic and Dairy Queen equivalent. I asked my son to pick up one for me on his way from work. He texted me saying, "$9!?" I figured he was just shocked by a higher cost due to inflation and told him I would pay him back. The second he walked in the door, he held it up and said, "How is this $9??" I was flabbergasted at the Dixie cup size ice cream that could have been purchased at Wawa for a half the price. I understand inflation has hit this country hard but this has to be a joke. This is like changing up the dollar menu at McDonald's and charging $10 for the same items. How does Rita's justify such an insane price for such a small amount of ice cream? That is shameful to...