Been going to Kirk’s since I was a kid, love the food and never had an issue until now. I placed an order for pick up and had someone else picking it up for me. She took my order and then I asked if I could pay over the phone, she told me she was too busy to do that and I politely said I needed to cancel the order because the guys picking up for me did not have money on him. She then hung up on me. I called back and said “I think we just got disconnected”, she said “yeah, I told you I couldn’t take payment over the phone” I said “I heard you but the guy coming doesn’t have money on him so I need to cancel”. She then got an attitude and said “so you’re really cancelling” and I said “yes”. She said “ok bye and hung up”.
If you can’t take payment over the phone because you’re busy, fine, but don’t get an attitude with me because that doesn’t work for me and I need to cancel! Been a long time customer but rude service like that could never bring me back. Such a shame.
UPDATE: decided to give it another chance because I like the food and after the nice response they gave to my last review. And sadly all I ordered was once slice of pizza and cheese fries, they told me 20 minutes and I showed up 25 minutes later. And they never put my one slice in only the cheese fries and I had to wait 15 more minutes for one slice of pizza. If I hadn’t already paid when they told me I would have ti wait I...
Read moreI wasn't going to write this review, but the manager Kevin gave me a lame explanation of why I probably had gotten the worse take out order ever. I ordered chicken tenders, when my daughter brought it home. I opened the box and found over cooked breading. I used a fork to try to scrap some chicken meat. It was impossible. When I called and spoke to Kevin, he told me that they had received some bad batches of frozen tenders. I explained they were burnt bread wafers with very, very little chicken. He said he knew they had these batches. My question is why would you serve these if by a glance you can see they are bad. I did ask why would you serve these. He repeated about getting bad batches. My advice.. Check your food before...
Read moreMaybe it was just an off night but my meal was awful. The spicy chicken cutlet was not at all spicy (compared to any of the chains- Chick-fil-a, Popeyes, KFC, McD, etc.) and I can't believe how salty the Old Bay fries were. I shook them off in a colander and I still could not eat more then 4. I will say the order of fries was humongous. I only wish they were edible. I've been getting food from Kirk's for decades (since I used to live around here and still visit). I will come back, but maybe I will just stick...
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