PrimoHoagies — Restaurant in Upper Uwchlan Township

We have enjoyed Primo's hoagies from the Chester Springs location for years as it is close to our home. Since it has been under new management we have found that the amount of meat and toppings on the hoagies to be very lacking compared to the previous management and what is expected at any Primo's location. On top of that the last several times that we have ordered from this location they have gotten the order wrong. Last week we ordered four hoagies and three were wrong - either wrong topping/meats (they put ham on the Audie that I ordered instead of roast beef - how do they not know what goes on their own hoagies) or forgot to add one or more of the toppings that were clearly on the receipt taped to the bag. Sad to say but we will be getting our hoagies from Wawa from now on. Very disappointing that this Primo's location is...

I am writing to express my disappointment following my recent visit to your location. As a loyal customer, I have always come to expect a high-quality product from Primos, so I was excited to enjoy a hoagie.

Unfortunately, I found the experience to be quite disappointing. The meat was tough and almost inedible, which was surprising. Given my past experiences, I would not have anticipated this level of quality. To add to my frustration, I left a tip, thinking I would receive a satisfactory meal, only to be let down.

Regrettably, I will not be returning to this Primos location, as it did not meet the standard I’ve come to associate with your brand. I have had much better experiences at your Exton location and will likely return there...

(UPDATE: The company replied to my review with an invalid web address for a form to complete). My partner offered to stop and pick up a hoagie on his way home so that we could have a light lunch. He called ahead and they said "15-20 minutes". He got there 25 minutes later and still had to wait for the one sandwich in our order. The sad medium hoagie (turkey schwartzie) was on the driest roll I've experienced. I realize that Primo is known for their seeded rolls, but not everyone likes that, so we got a plain roll. Who knew that choice would be terrible? Add to the fact that a small 10" hoagie is SIXTEEN dollars now. Wow. To quote my partner, "This is probably the LAST Primo hoagie I will ever eat". ...