Perkins American Food Co. — Restaurant in Urbandale

We stepped in a little after 11:30 P.M. We were greeted by a friendly, young lady who explained there might be a bit of a wait as she was the only server. She asked if that was OK. We agreed that it was fine with both of us. She sat us and left our menus. It wasn’t long and she was back for our drink orders. We were ready to order so she took that as well, but I had questions about muffins. She said she was new, but would find out. She shared the information with us that she learned, and we ordered. We thought she came quickly with our waters, but she apologized for the delay. It seemed like we received our orders swiftly. My husband said his food was luke warm. My gravy was cold, the hashbrowns were just shy of being burnt, the chicken strips were hot, but definitely cooked too long, and the biscuits were quickly moved to the side of the plate. They were so dry; I struggled cutting a bite. I am positive if we would have said something, it would have been taken care of. However, neither of us wanted to wait longer for food after smelling several tables around us. We were hungry and ate it. Our waitress, the same young gal that sat us, came to check on us. We asked for a box for my husband’s half an omelette. She brought it and wanted to know if wanted any dessert or baked items to take home. I ordered another muffin to take home for my mom. (The strawberry muffin was new for me; it was delicious!) When we paid, I thought I was paying too much for the first muffin. I quickly learned that I misread the menu. Ivy, our waitress, mentioned to the manager that she thought they were having a special where if you buy three muffins you get three free. The manager confirmed. I decided to do that. The manager listed the flavors. I chose one for my dad and brought three more home for us. It was so wonderful these two ladies informed and help us make a more economical decision! I also want to add there was another employee, lady, that was cleaning up who checked on us too. There were two other parties seated after us. The employees explained that none of us would be hurried and not to worry that they closed at midnight. One actually said if someone walks in at 11:59, we will serve them their food and not rush them out either. I loved this and will go back for these reasons! I haven’t been to Perkins in over a decade, but will make sure I go more often if I can receive that type of hospitality and honesty! Those three ladies were top notch! I wish I knew the other two’s names so they could receive credit. Keep up the good work, Ivy! For late at night, being new, and about closing time, you...

11:00pm 5/22/19. So where do I start... I ordered my food at the same time I ordered my drink assuming I’d get my food faster. I received my water 15 minutes after I sat down and I drank it down within 10 minutes I didn’t get a refill until after my meal was eaten. We didn’t get our meal to us for over an hour after we sat down. We debated getting up and walking out but this was 10:30 pm and most places are closed by that time so we toughed it out. I should have left. I got my omelet and it was almost to though to eat like it was microwaved or sat under a lamp for ever. I didn’t get my pancakes until 10 minutes after my food had been eaten, that’s when I finally got my one refill. I had the front lady finally ask me if everything went well and I just chuckled and told her I’ve been waiting for my bill. Our waitress gave us our bill and we got up to pay. The front lady asked again how our experience went and I could tell she didn’t want to ask me. I told her it was not a good experience, I thought that was polite as I could be and then she rattled off a bunch of excuses. To be fair she did take $5 off my meal but was way to late to make it better.

As I was sitting here writing this review I saw a door dash guy go in so I sat here and timed him. 21 minutes. Absolutely absurd.

I don’t know why I bother writing this review because clearly the management, upper management and owners don't care about the google reviews for this place. I can’t remember a time in recent years that I’ve had such a poor experience and I will not be coming back to...

This was the 2nd time that we had our meal at this location. The experience was wonderful.In our visit it started and ended with a max rating. Start to finish. The resturant was quit and not many customers there.It was later the evening at first we wondered if they were getting ready to close. We were greeted by Julia and with a genuine smile and we felt very comfortable as we were seated. Coffee and beverages were brought very quickly. We appreciate that at the beginning the pace was very good and the atmosphere was quite and comfortable. Our meals came to the table with in minutes it seemed. Piping hot and the appearance of our meals was great.smelled fantastic and looked very apititizing. Server was wonderful and very friendly. The meal was very delicious and have absolutely no complaints. The service,The food,The cleanliness was great. This means alot to us,when we paid for the meal,we found that she was the manager. Julia made our dining at Perkins nothing but great. We were offered desert and your pies are the best. Especially the silk pie. We rank this location 8601 Hickman Road,Desmoines,Iowa has the highest rank that you have to offer.we rank everything across the board as 5.No complaints and we will recommend this store to everyone we know. This was our second time eating at this establishment,we forsure will dine the again.It was simply wonderful. We thank the whole staff for it. Thank...