Bag O' Crab — Restaurant in Vallejo

I’ve been to this restaurant several times before and always enjoyed both the food and the service. However, my most recent visit for lunch was a completely different experience.

When my friend and I arrived, we asked for a window table. Our server, Isaac, kindly seated us there — but a few minutes later, he came back and asked us to move because “the passer needed to clean that area.” We didn’t think much of it at first and agreed to move.

However, no one ever came out to clean that area. The only thing we saw was a staff member coming out and sitting at that same table to eat their lunch, which felt very odd. We wouldn’t have minded moving to another window table if it were for a legitimate reason, but asking paying customers to move just so an employee can enjoy their lunch at their favorite spot is completely unprofessional. The real question is — why seat us there in the first place if it wasn’t available?

About ten minutes later, things got even worse. While eating, my friend found a hair inside his rice — not just on top, but mixed in with the food. Neither of us have long hair, so it was clearly from the kitchen. We stopped eating the rice right away, finished what little we could, and when we asked for the check, we politely mentioned it to our server. He apologized and offered a discount, which we declined — this wasn’t about money, it was about food safety and hygiene.

What really disappointed me was the manager’s response — or rather, lack of one. Instead of coming over personally to apologize or even acknowledge the issue, the manager sent the server back to offer us ice cream. Finding a hair in food is a serious health and safety concern, not something that can be brushed off with dessert .

This was one of the worst customer service experiences I’ve had. It’s unfortunate, because I used to genuinely enjoy coming here, but after this visit, I’m not sure I’ll be returning to this...

So I don't usually leave reviews, but l've visited this restaurant several times with my family and felt the need to share our experience after seeing the backlash this restaurant is facing. I'm not a people person & could honestly care less about this certain topic, but this is the one seafood restaurant in our area that I enjoy dining at. We can be a lively, sometimes complicated group to serve. Yet every time we visit, the staff has been nothing but attentive, polite, and welcoming. On our most recent visit, Our server was a friendly Hispanic woman with curly hair, and she was absolutely wonderful. She made sure we were all taken care of, and when some of my family had a bit of trouble deciding what to order so we could share, a manager kindly stepped in to help us out in deciding. We ended up ordering the C3, two Combo 2s, and some cocktails. Everything we ordered was amazing. What truly stood out was the service. We even tipped on top of the gratuity because it was that good, and I usually never tip anybody. My family and I are very loud and blunt people of color. So sometimes we're met with hesitation and micro-aggressions when dining out, but eating at Bag O' Crab, it all feels like one big happy family. Everybody is included and feels at home. The service, the food, and especially the staff made for an amazing night out with my family & I'm never one to say that ever haha. Thank you for making us feel so welcome, we will...

First off let me say how I LOVE bag o crab! This is 1 of the spots my bff and I go for some girl time, good food& good music! This time around we got a different vibe during our visit. After looking around, I noticed it's under new management, which doesn't appear to be a good change in my opinion. We waited a good 15mins for our order to be taken, and it wasn't even crowded at this point. Then a nice young lady server finally came and took our orders, and made sure we were taken care of. She provided excellent service.Since it wasn't crowded we asked for the playlist to be changed since we didn't understand the language of the music playing. It was changed per our request, which was awesome! Once it got crowded with other people of color we noticed the Playlist was changed back to its original and turned up quite loudly. It came off as if the manager who just happened to be the ethnicity of the music blaring was only trying to cater to his own people. After not being able to enjoy our conversation we hurried up and got boxes to go. I hope my next experience isn't the same, or I will have to find another establishment to spend my hard earned money. Come on now bag o crab DO BETTER...