GameStop — Local services in Vallejo

I love this company, but this store has awful management. Either there is an absolute failure in communication across staff or employees are incompetent and just lying to your face. I have done device trade ins with GameStop for years and for some reason the store manager, Donnie, doesn't want to process trade ins or is just unwilling to work with people like me. Donnie told me that GameStop does not accept carrier locked cellphones for trade ins yet Tyler at the Fairfield location had no issues. I even returned to the location to show that he is providing contradicting information and he proceeded to blame me for the miscommunication. His story after I showed my receipts from Fairfield was that he understood "locked" as "blacklisted" or at least that's the only logical conclusion that I could come to given my person experience in the telecommunications field. Donnie gas lighted me over and over again and then said I was wrong after I clearly got the service that he failed to deliver. I will continue to do business with GameStop, but not with the Vallejo store under its current management. After dealing with Donnie multiple times, he has given me incorrect information regarding acceptable trade in times and acceptable trade in devices. He is either poorly trained or approaching individual transactions with discriminatory behavior. 'm an investor and believer in GameStop, but if retail is going to survive, it's not with people who...

I used to love going to the vallejo game stop. There manager who is still there is awesome. The newer employees who started there over the last few months are terrible. They spoke rudely to me and my wife. They get super annoyed when I ask for pokeman cards. One attendant told me to stop coming in for polemon cards and to call instead rudely. I told him that I come there to look at the games as well and he didnnot even reply back to me. Turned his back and ignored me or my comments. I asked.him why I could not just simply come in and browse and he ig kred me and didn't ot answer. I used to be proud of our local gamestop because the manager was super accommodating to me and my children and wife...even when the manager was a regular employee there. They even displayed annoyance at my father in law when he came in there christmas shopping due to his accent. Just a bad vibe when I go in there now if the manager...

We shop at game stop very frequently, and we always have a good experience, however today their workers went above and beyond. I had lost a set of keys for the company that I work for, and thought that they might be there. I called game stop a few days later, and the person on the phone said that they seemed familiar, and that keys matching the description had been brought in after being run over by a car many times. We went into the store to look for the keys, and one of the employees said that because they were badly bent, and had no name on them, they might have been thrown away, we thanked them for their help and started to drive home. On our drive, Rommel an employee at game stop called, and said he had our keys. He had went and dug through the dumpster in order to find our keys. I am so grateful, because the cost to re-core the locks would have been in the thousands. A great customer...