Ross Dress for Less — Local services in Vallejo

Erika the sales associate is super unprofessional. She has the attitude that everyone owes her something. We walked up the register, and she was talking to security; so we just kept quiet and allowed her to begin scanning. I placed my store credit on the counter, and my mother made the comment that I was paying. She said if my mom wanted to use store credit “she would have to pay,” which my mother did not understand (because she did not state that). When we tried to explain this to Erika, she began to cop an attitude. I pointed out to her that she was in customer service, and this wasn’t acceptable behavior. Then, she stated that I walked up with an attitude. A back and forth conversation, that could’ve easily been avoided. A huge miscommunication, exposed her terrible attitude. I expect retail workers to take initiative, meaning if the customer does not understand the first time; take some patience and explain it to them kindly. She stated she was the manager, which I do not believe. Please do better. We are not your friends, and you don’t speak to your customers...

This loss prevention guy Cloyd got very close to me multiple times to me and my 8year old son & nephew after I told him I’d speak to his manager about him! He followed me throughout the line ignoring everyone until I got inside, and when I did get inside he watched me they the window and flared as I spoke with staff!!!! Took almost and hour until Yendry the manager finally found the time to come talk to me about the harassment and intimidation from Cloyd. She told me she couldn’t do anything but talk to him and get his side of the story. Multiple people and associates saw him thru the glass. There was only one associate to help and was concerned was the only one who took it seriously and empathized!! The others all seemed too afraid and didn’t want to escalate the situation that should have been taken care of then and there. They did nothing, didn’t pull him from the floor, didn’t have him...

DO NOT COME HERE IF YOU ARE MEXICAN: On May 1st at around 3:30 PM, my mom and siblings went into the store to return an item. While completing said return, my 11 year old sister overheard one associate (a white lady, brown hair, freckles) state to another (asian lady), it’s THAT Mexican family again”, in a nasty tone all while staring them down. I wasn’t there to see this but I believe the associate knew what she was doing, she knew that they wouldn’t speak up. My family has never once been rude, disrespectful, or even a disturbance. I have no idea what prompted this incredibly disrespectful and racist comment but it is unacceptable. Trying to handle this maturely, I called and spoke to the manager in which all I got was “you can call corporate” and “i’m...