Subway — Restaurant in Valley

I’ll never forget last summer when I ordered $40 worth of food via the subway app for my family… only to get there to pick up the order.. visualize this.. no one was waiting in line.. 2 people were sitting at tables in the lobby ALREADY EATING.. yet no one greeted me. Then the “manager” or “shift leader” or whoever finally acknowledged me, ONLY TO ACT LIKE MY ORDER HAD ALREADY BEEN PICKED UP!! Mind you, my husband was working that evening… so I was the only one in my household with a car & old enough to drive. Literally just me & 4 kids, all under the legal age to drive. Mind-blown, I asked her, “who picked it up?? Cause I’m the ONLY person at my house who can drive. 🤨” I provided the screenshot of the receipt for the order that I had previously placed. At that moment, she proceeded to pull receipts from the counter.. and then she decided to get onto her staff about not making orders as they came in. Whole time they were making my food, I stood in that line like… 👀… cause I didn’t trust it! Why lie TO ME about MY order being picked up?? 🤥 It was completely unwarranted! All I did wrong was pay for my food in advance, allow the staff a reasonable amount of time to prepare the order (keep in mind that the app updated me about the progress of my order).. and expect not to be inconvenienced. That’s all I did wrong. All that extra excuse-making she proceeded to do was unnecessary. And how we go from, “It was already picked up,” to “Y’all gotta start making orders as they come in.” I debated for a very long time whether or not to share this experience. But it was just TERRIBLE. Needless to say, my family has not eaten at this establishment since. I do hope that things have changed. But I will NOT order online from this...

My adult daughter went to this Subway, Valley Ala. The order was a footlong (white bread) ham sandwich with white American cheese, lettuce, extra tomatoes, salt and oil And another footlong (white bread) club with mayo and mustard. A cheese pizza 12” pretzel

This is what we got vs what she got instead.

The bread was so stale and hard They had no cheese The only lettuce was the white part of lettuce that majority of people would throw away They would only put 6 tomatoes. All being about the size of a silver dollar and not ripe. Said they could not add more than that per sandwich The saving grace was getting oil on the ham sandwich which softened the inside of the bread but the outside was very hard. I had also let the ham sandwich sit in the fridge for a couple+ hours with the hopes it would soften up the bread. The club only had ham and turkey but was charged for a club. Got charged for a 6” ham sandwich which was not even something that was ordered.

Was also charged a tip of $4.20. The entire bill was $42.27!

That is the first and last time getting food from that particular location.

And if anyone says my daughter should have said something about the veggies. She ordered via drive thru. I made several attempts trying to call but no one...

First off, we need minus symbols before the stars on this visit. Disappointing enough that I will drive to Opelika or north to Lagrange before stopping here ever again. I spent over 80.00 for myself and a couple others. With the price gouging extremely high prices you would think that a Footlong Philly CHEESE Steak sub would have what???? 🧀 CHEESE!!! I requested toasted but lazy employees can't be bothered by how you want it,,, just take what they give you and consider yourself lucky. These people honestly think Patrons will continue to just throw away hard earned money to relieve food my 3 dogs turned down. The bread was So stale that I had to tear chunks out of it and still couldn't chew the bread, after paying a larger than normal inflated price I drive home to end up throwing all this food into its proper receptical, you got it,,,, the garbage runs tomorrow morning so why wait. I feel that my money was stolen from me in what I consider " Theft of NONE Services. " SOOOO Here's Your Sign!!! - * * * * *. No that's not a bad word, that's...