Burger King — Restaurant in Valparaiso

This is one of the better Burger Kings in Northwest Indiana. The staff is attentive and always prompt with their food. Sometimes the quality of the food is just okay (sloppy burgers put together, extra salty, not as fresh fries) but if you say something to management, they make it right. For one of the few places in Northwest Indiana that have a play place left, this one is the best. However, my son said today it smelled awful and he was not wanting to play. Parents let their children run around barefoot, licking the play place equipment and a woman went to change a dirty diaper on the ground in the play area. Im not sure how often it is cleaned, but after our experience today, its sad to see a place that offers an indoor place for kids become another place that many parents won't bring their kids to. My son is older, (elementary age), and the amount of parents who don't watch their children was sad to see. I know that is not the restaurant's fault. However, the cleanliness of the play area is on the staff and management and it smelled and looked...

I went there last night and got home to two burgers that were made wrong cold mozzarella fries and no dipping sauce and I literally live 2 minutes away so didn't get cold in the car. So I called and talk to the manager I forget her name but she was nice she apologized she told me I could bring the receipt in and they would replace it. So I go in there tonight to get it replaced and I get home to eat my food and guess what my food was made wrong again. So I called back and talked to the manager named John who I gave my original receipt to and he didn't give it back he threw it away. He proceeds to call me a liar and tell me that I said nothing about cheese on my burgers. I paid for cheese to be on my burgers and I asked him to look at the receipt and he hung up on me. Terrible manager! Terrible food! I'll be calling back tomorrow to see...

Usually this location is spot on... this time, however, was super alarming and disrespectful. Being a server and bartender for 10 years I have never seen a customer treated the way I was today. I was repeatedly laughed at to my face while telling me how I was wrong when ordering my food. It was not a big deal that they messed up my order... simple fix right?... what was wrong was the fact that I was laughed at and told that I was lying about my order. Which I hadn't even paid for yet. After being laughed at repeatedly I asked the older employee who was making me so uncomfortable to cancel my order. He laughed and said he would cancel my burgers but not my boyfriends since it seemed like I was the only one...