Dunkin' — Restaurant in Valparaiso

Ordered the new Tomato Pesto Grilled cheese on the Dunkin Donuts app. So I picked up the order and came back to work only to find the grill cheese is not a grilled cheese. It was just plain bread with pesto, tomato and cheese in it. Super disappointed. At first, I thought I will just try it, but honestly it looked so horrible that I couldn't even try taking a bite for the sake of it. Decided to go back I'm my work hours, and the manager looks at the order ticket on the box and says yeah that's what you ordered online thats what we made. I asked her to look again and confirm if this is how a grilled cheese looks like. She sighed and ordered "can you put another one?' She wants the grilled cheese darker." And she gave me the worst look. I was so put off with her attitude that i didn't want my sandwich anymore and just asked for a refund. And of course they don't do refund for orders made through the app online. Pretty shocking! But honestly More than anything It was the super snooty unapologetic attitude of the manager that made me more upset than the meal. I am only giving 2 stars because of the understanding of the other younger girls who cared enough to say that they will make it well this time. Trust me, it wasn't great the second time either, but the girl TRIED to correct it and cared, so I still had my sandwich (Half of it). But I would totally avoid going there next time, and definitely not for a Grilled cheese or some 'Why are you here, And I don't care' attitude. The manager didn't have a name tag, so cannot identify but whoever is on duty at...

This Dunkin’ Donuts does not practice what this franchise is all about. if you want your drink made wrong or to just get random ingredients in your drink to make up some type of coffee so they can take your money no matter if they have what you want or not. They will order and then be rude about you asking for what you order. All franchises have to follow certain guidelines. I really don’t think that Dunkin’ Donuts knows that this franchise is not following all the rules and regulations of the franchise. This Dunkin’ Donuts is deemed the worst Dunkin’ Donuts in Northwest Indiana! Don’t worry Valparaiso I knew Dunkin’ Donuts will be coming your way very very soon! With all the ingredients that you ordered we will even make the coffee right for you! Every other Dunkin’ Donuts, besides the Valparaiso Indiana, Dunkin’ Donuts get your drink done in a timely manner and the food actually taste real. I will be touching base with the franchise to see if this Duncan is outside of the regulated standards for Dunkin’ Donuts. If you want to waste your money, go to Calumet Dunkin’ Donuts in Valparaiso Indiana. If you want the best Dunkin in your life, go to the Dunkin’ Donuts on Taft Street in...

Posting for so many reasons. I travel 90 minutes from another state to be at work on time and ready to serve. The video I took is timestamped 5:05am. The tardiness is not even why I'm upset about this. This employee was making me wrong right from the start. Scolding me that I should have waited a minute and just lying about basically everything. If the speaker wasn't working, why did you know that I was trying to order from it and should have stayed there to wait for a response? I figured maybe something was wrong with the speaker so that is why I drove up and honked. Seeing as to how there were a couple of cars in the employee parking, I thought maybe there was an equipment issue. I was trying to be considerate. But apparently there's an employee issue. I've always known Valparaiso to have excellent establishments with excellent service but this place is apparently on a decline judging from all the reviews. What is going on with this place? I'd much rather pay extra for better service...