Arby's — Restaurant in Victorville

Aug 25 2024 orders buffalo chicken wrap. Was told to park in handicap spot to wait for ny order. Not going to do that..very illegal I'm not handicapped..said chicken will be up in 3 minutes. Waited over 10 minutes. Got the order... got home. Wilted black lettuce on sandwich. Will not eat wilted lettuce very unsafe.person who answered phone claimed to be a manager. No customer service skills at all....they said I don't know what you expect me to do..I said I'm not eating Tha sandwich and I want half my money or a deal on my next order or something because I took pics I can show you I'm not eating rancid lettuce or the rest of the sandwich that the lettuce touched they were like I guess we can give you 10% off your next order...I said keep your 10% I'll just google review your idea of a fair deal when you make sandwiches with rancid lettuce..then they offered for me to come back and get a remade wrap...check your product before you leave the lot..the person claimed all managers were working..a shame to know that a store full of "managers" don't know well enough to not sell bad produce on their sandwiches. Get it together...5 thumbs down for not giving good customer care nor good service..not good at resolving issues and not following food safety procedures.. 25 dollar order....the auto response from the restaurant below is a bad link because of...

Ooof, really missed on their grand opening. Wife and I ordered $70 worth of food, and we had missing items, the "DOUBLE" roast beef hardly had the meat of a slider. The chicken tenders were closer to chicken fingers or nuggets with mostly batter, and the brisket sandwich had hardly any meat too. I assume they sacrificed quality and quantity for speed of service. I'll be hard pressed to ever go back, and I hope anyone reading this, if you are trying to feed your family, you may want to just go to the grocery store. Highly disappointed.

Edit: manager reached out after the event described above and they were very fair in how they resolved and answered questions surrounding event. I respect the need for businesses to make money and profit. There has to be a balance with that and being fair or at least the perception of fairness. Is a classic roast beef sandwich worth $6.50? It depends on how the company makes it. I guess what I'm trying to say is that arbys may be worth your time.....but it might not be. I raised my initial rating because of the owner...

Terrible Terrible Terrible the girl taking my order act like she didn't care that I wasn't satisfied when I came there when it just opened my food was cold. I should have left at that point because her and the cook were whispering. I ordered 2 fish sandwiches I always check my food they felt hot and they charge for tarter sauce so I'm glad I didn't get it. It was a very tiny amount and it dam sure wasn't tarter sauce I wipe it off and put my own on at home. I don't live but a few minutes away I bit into my sandwhich and it was cold They don't have to worry about me every coming back. People I'm warning you if you care about what you eat or how it's prepared you better check it. I never go through drive thru because they get you every time. High desert food isn't fit for a dog and see people not checking their food but actually I don't think the care food is food. My mother taught me better than that. But that one of the reasons they don't care I was reading manager comment don't be sorry DO SOMETHING...