Baker's Drive-Thru — Restaurant in Victorville

Never again! We have been Baker's customers for as long as I can remember, but no more. This was about the worst dining experience ever. I understand everyone is trying to cut labor cost in any way they can, but they have just gone too far. We stood in line to order like everyone else, just to be sent to their new screen touch ordering system. The format of it is horrible and very confusing. After about 5 minutes of messing around with that we finally had to ask for assistance, and so did everybody else. It was as frustrating for the customers and employees alike. And although we ordered dine-in, they bagged it up to go anyway. They gave us three napkins which we had to use to try and make some kind of makeshift table setting as they have eliminated trays, and obviously want to make it as uncomfortable as possible to dine in and pretty much let you know you are no longer welcome in the restaurant. I even went to the counter and asked for some kind of tray or anything to eat on , and once again they said we don't do trays anymore, obviously another corporate brainstorm to chase off the dine-in customers for good! The whole thing was completely unsanitary. Even a dog gets served in a dog bowl! Maybe you should just close the dining area completely. While we were eating I watched every other customer in complete frustration after standing in line 5 to 10 minutes just to be sent away to the automated system and have to start all over again, which now puts you at the end of the line behind the few that did know how to work it. Why don't you at least put a sign on the front counter letting the customers know that they are no longer welcome to place their orders here so they won't stand there the whole time for nothing. As every customer complained out of complete frustration, I could hear the employees all say the same thing, this is corporate, this is corporate! They were more frustrated than even the customers. They were very unfriendly and obviously stressed out. I'm sure we can thank corporate for that too. My wife asked to use the restroom which they promptly gave her the wrong code so she had to come back and stand in line to get the right one. Since we had no dining tray, my wife ended up with ketchup and hamburger sauce on her top, and the table was a mess by time we finished. I had to go up and ask for more napkins to try and make the best out of the situation. I had three other customers tell me how they were never coming to Bakers again either. It was very obvious that the employee morale is very low, and I can't say I blame them. But at the same time as a customer spending almost $30 for lunch at a fast food place, the whole thing was unacceptable! And last but least the food was not even worth mentioning. The fries were cold and stale by time we got them and the burgers are nothing like they used to be. Everything is shrunk down and double priced. I seriously doubt if the founders of Bakers that put their Blood Sweat tears and pride to build this company would be one bit happy about the way corporate has destroyed it! I certainly hope In-N-Out Burger does not ever change. Because the way everything is going, they're going to be the last one standing. I truly hope my review Finds Its way to corporate, and they make some positive changes before they go down in Flames like...

My family went to this Bakers to try something new as we have never been to Bakers before. It was very disappointing. My first disappointment came when I recieved my families bag of food. 55$ and the bag weighed so little I thought they forgot half of our food and had to double check. The second disappointment was my girlfriend’s burger was made wrong plus we were charged for bacon which she did not get on her burger. The third disappointment was my son’s food he ordered a combination burrito. When he unwrapped it the burrito was compared in size to the value menu burrito at Taco Bell. The fourth disappointment was my burger. I ordered the triple baker. The Pattie’s were so thin I had to take the burger apart to make sure that it really had 3 Pattie’s on it. Unfortunately it was that small with 3 Pattie’s on it. Literally the lettuce was thicker than all 3 Pattie’s. The fifth disappointment came when I seen the size of the fries r each got. We ordered a large and paid for a large but the size we got was a small at best. I have never seen a large fry that small in my life. The sixth disappointment was the flavor of the burgers. I had a triple my daughter had a single and my girlfriend had a double. And we all agreed on it WE COULD NOT TASTE THE MEAT. The flavor of the burger was dominated by lettuce. That is all we could taste was just lettuce. Every bite just tasted like a mouthful of lettuce. The final and most important disappointment came at the end of the meal. every member of my family was STILL HUNGRY afterward. My son is 11 yrs old doesn’t even weigh 100 lbs my daughter is 13 she doesn’t even weigh 100 lbs my girlfriend weighs about 120 lbs and I weigh about 160 lbs. none of us eat a lot and we were all still hungry. Two small children still hungry a small woman still hungry and a average size man still hungry after eating a meal at Bakers. We literally had to go to Wendy’s and get more food. We were not about to go back to Bakers. This was our first experience and it will be our last with Bakers. We will not pay again to still be hungry. I personally felt like we...

Update: just returned after 3 years. Decided to go by for lunch before I had to be somewhere in an hour. Only 10 minutes away from where I had to be so I figured I'd have plenty of time. Was not crowded yet it still took about 30 minutes to get our food. It was only two burritos, nothing else. They weren't even hot and mine was the new Cali burrito which had zero flavor. It was horrible. The steak was like stew meat with no seasoning and I had to over sauce and salt it to get any kind of flavor out of it. The beans had no flavor. Other bakers are not this bad. I decided on a burrito because my usual burger I get usually has stale buns. I won't return now.

Like bakers but was a little upset when they told a man that was sitting outside at a table to leave. He may have been homeless but appeared to be clean and had a little dog with him. He was not bothering anyone or asking for money, he just appeared to be resting with his dog, the dog was in a dog carrier also not bothering anyone. He had a Navy Hat on. Not sure if he was in the navy buy why else have the hat. Please people, be more sensitive to our fellow humans. I pray this man is treated better than this in the future. The workers were kind of rude. It was not hurting their business as he wasn't...