Firehouse Subs Grand Central Ave — Restaurant in Vienna

I ordered take out on 11/28. We live 10-15 minutes away so I was happy that there's a option on the website to order the Italian dressing on the side so my Italian sub wouldn't come soggy. Unfortunately it was a soggy mess. I think there might need to be some training done because I was giving a ton on dry seasoning on the side while the wet dressing had drenched the sandwich and pickle. Is the pickle really on the side when it's wrapped up in with the sandwich? It was inedible and I had to lay my sandwich on several napkins to try to dry it enough to eat. My husband was told adamantly that the site says Italian seasoning on the side and that's not the same as dressing. I feel like some common sense should have been used. Why would you give someone a ton of dry seasoning on the side of a sandwich? Oh & my husband had to wait 10 minutes after the time the it said it would be ready. They hadn't even started it even though they weren't...

This was my first time at firehouse subs, and I have to say it was absolutely shocking, how good it was. I had no idea what to order, but I called it in and the person who answered was very kind and help me decide what to order very quickly. She suggested the Hook and ladder sandwich on wheat bread. That’s turkey and ham with some veggies and mayo. That bread was spectacular very soft, fresh wonderful. The sandwich was put together perfectly and I meant to take more pictures but I couldn’t because I ate it too quickly!! I also got potato soup for tomorrow’s lunch and a couple of bags of chips. Go check it out take a friend. You’ll...

Usually there subs are pretty good! My favorite is the meet ball, except today I got it and the meet ball were like rubber. You know like when they are overcooked and stuck to the bottom of the pan. They were dry had to toss the sub. Still gave them a 4 star because they are usually on point, but i would say they need to let the employees know that if it looks like a dogs chew toy then you probably shouldn't send it to the customer. Yes, you could see how bad they were the really bad ones were super dark and dry looking. I would say I almost lost my lunch, but I couldn't...