Wendy's — Restaurant in Violet Township

Terrible supervisor/manager. My girlfriend and I went the other night to get a quick easy dinner. As we pull up through the drive through to order she accidentally asked for ten chicken sandwiches when she meant to say two— a slip of tongue. After she had ordered I heckled her about it and we laughed at how absurd it was up until we got to the window. She politely apologized acknowledging her mistake, and asked if it would be possible for them to take eight off fully prepared and okay if they have to politely turn her away or make her pay for them. Instead, we’re greeted by a middle aged man who immediately threatens to ban us, telling us he knows what we’re doing and that he won’t put up with it. My girlfriend who is already teary eyed from this grown adult speaking to her this way, asks what is going on and what he’s talking about. He continued spewing how we need to leave and that if we don’t we’ll be banned. We were sitting there for a good five minutes as the car in front of us wasn’t moving. That entire time my girlfriend was sobbing. I’m left baffled by the clear lack of common sense here. I can’t imagine any rational human let alone a customer service worker, would look at a young woman who is clearly confused and crying at what just happened would think to themselves that there was mal-intent with the situation. Do you think it was a prank? Do you think it was a way to get more food than what we were willing to pay for? If, like a competent member of society, you would calmly convey whatever you need to, and let us do the same we would avoid any misunderstandings. Unfortunately that did not happen because a grown man did not have the self control, empathy, or common sense to go about such a...

Stay away, unless you love cold food and rude service!!!!!!! I just left this Wendy's. Let me tell you how I won't return with this rude staff. I place a large order of 4for4s, 5 to be exact, getting in from graduate school trying to feed the household quickly. I literally live up the street from the Wendy's. All my food was cold!!!! Like it's been sitting. I call the store and whoever answered the phone replys was "our food doesn't sit." Now I work for Wendy's before everything sits under a heat light beside the burgers and the chilli off the side in a warmer. NONETHELESS I said well it's all cold. Her reply was when did u come, I replied a few minutes ago. "Well it couldn't be a few minutes ago because I been working sandwiches all night and I don't remember that order, do you have your receipt we will remake it," my reply Yes. I go to locate the receipt can't find it. I called back the same person answers the phone. I explain I can't find my receipt can you recall it? Their reply "I need an exact time I told you I don't remember making the order." My reply to her was "I said a few minutes ago like right at 10."Her reply I can recall that then. Listen you/ Wendy's don't ever have to worry about my presence at this location. I'm concerned they might do something to my food with how rude they were. It's 10 pm ma'am I'm not calling lying about an order trying to get a free meal, assuming that's is what she was thinking. My only question is if you are making sandwiches all night as you said, how are you answering the phone as well. So are you touching the phone and then sandwiches...

Went there today and wish that I would have went through the drive through. I waited at the counter for a couple minutes while the staff was busy. I witnessed an employee organize fries in the holder with his bare hands before they were put in the bag which got me a little uneasy because the overall appearance of this employee was less than clean. I left the counter without ordering and went to the restroom. While in there I witnessed the manager (w/mustache) use the urinal and exit the restroom without washing his hands. I left the restroom about 15 seconds after him and he was already back to packaging orders without gloves. I work within walking distance and have been here very often. That being said I will not be back until I can forget this most recent experience. I love Wendy's food. Side note: I tried to leave this review through the website so it was less public but was unable to complete it because I don't have a receipt...