Jersey Mike's Subs — Restaurant in Virginia Beach

This location is the only one that has issues with there large tea cups leaking. The staff should have a large sign informing customers that there is a leaking cup issue with the large cups not wait until the customer orders it and its leaking all over and then ask then tell the customer what the issue is after the fact. They staff reported that they have asked management for new cups that arent leaking but have yet to receive them apparently. They had to give me a medium cup because all the large cups are having a leaking issue. Just take that size cup off the menu entirely so not to confuse the customer, next have a large sign that says what the issue is or explain it to the customer. Dont just leave to customer to assume when they have no clue especially when at all the other Jersy Mike's there is not this issue. Perhaps they could borrow some cups from the other JerseyMike's. On one other occasion I visited this Jersey Mike's location and the lady mumbled something about giving me a medium cup instead of a large but I didnt really hear her and thought well I guess they just dont like selling a large tea drink at this location. She also made light of how small my sub was and this wasnt a huge deal but I'm a paying customer and it's the way I wanted it made sorry if that's not the standard. Also the staff took my sandwich from the chopping board onto the regular dirty appearing counter top with no paper underneath but then seemed to remember and put paper underneath after the fact. Please give this location some help and resources and stop selling the customer short. Thank...

We fell in love with Jersey Mike's 9 years ago, when we lived in West Palm Beach, FL. It was the only place that even came close to being comparable to our favorite New England chain, D'Angelo's. We moved to NC and found 2 more locations that were just as amazing. I've never been disappointed by any Jersey Mike's location until now. The staff at this location need some serious training in cooking, cleaning, and hospitality. Cooking: no seasoning was used on the steak or chicken phillies. The vegetables were cooked in so much oil that the bread became extremely soggy, just from counter to table. It legit was as if the whole side and bottom of the bread was dunked in a vat of oil. Then, the top of the bread, that wasn't as soaked, was actually indicative of stale, two day old bread that was nearing the end of life. Cleaning: the fountain drinks tasted like they were run through dirt, as did the ice. The machine clearly hasn't been cleaned properly in quite some time. Hospitality: none. Everyone appeared as if we were bothering them. As if they had something better to do. Their impatience was very unprofessional. I would NOT recommend this location. Please drive farther out to find...

We go in, it’s about 8:15 (they close at 9) but told us they were closing at 8:30, cool, we’ll take the food home. We order, I ask for a Philly on Rosemary bread with no peppers and provolone, easy enough, right? Wrong. After she got done with the first sandwich she asked if I wanted anything else (what I saw her making I thought was for someone else because it had peppers and jalapeños and American cheese), I just said “no, no peppers”, and she realized she messed up. Did the remake pretty quick, I didn’t think anything of it. We get home, the sandwich is on white bread and not rosemary, one half of the sandwich didn’t have cheese and still had peppers mixed in. So they just mixed it all up again, tried to take the peppers out, and served it not thinking I would know. It’s just wild how a place can mess up an item that easy. Every time we come here, there’s always an issue. Definitely won’t be coming back...