Starbucks — Restaurant in Virginia Beach

I hate leaving bad reviews but this location deserves it in my opinion. I am a loyal and long time Starbucks consumer and my complaint was quite simple which was addressed to the staff. The door to the men's bathroom has a doorstop that prevents the door from being closed and then once you do get it closed you can't lock it for privacy. Luck would have The door opened on me while I was using the private facility and if that wasn't embarrassing enough, the door remains open while I was trying to finish my private business. Embarrassing is not the word! It was more like, public humiliation. And those were my exact words to the staff which was pretty much brushed off as they try to explain that the store was due for a remodel soon for which I replied that this had nothing to do with a makeover, it was basic maintenance.

The staff was polite and the coffee was good as always, but this experience was completely unnecessary and this isn't an isolated event. The door has been...

I'm not sure why I came back after the problems the last 2 times..but today I came in ordered through the app like I always do my food came out 3 minutes after I placed my order my food and my drink 10 minutes after I placed my order. I waited 5 minutes after I got my food to talk to someone. When I walked up to the front a lady in a red shirt I think Nicole walked up and said she could help me after she signed in..I said I already place my order and I received my food but not my drink she asked the name on the order and said that my order just came through from the mobile app..I started to say that I got my sandwich more than 5 minutes ago and before I could finish what I was saying she rudely cut me off to saying that my drink was almost ready and I needed to wait..it took 2 more minutes for the drink to come out.. I was not rude to her and she really needs to work on the way she speaks to people and have...

I’ve been coming to this Starbucks for years but after today never again. I placed my order at 6:57pm . My total came out to $7.19. I only had a $50 bill on me so I handed Caroline my $50 bill and 20 cents. Caroline gives me back $13 in change I said I gave you a $50 where’s the rest of my change? Caroline then proceeds to tell me that I didn’t give her a $50 I gave her a $20 as if I didn’t know how much money I gave her. Basically calling me a liar to my face! Rude, disrespectful, and completely lacks awareness, and customer service!!!! Playing with people’s hard earned money is not ok!!!! I had other things that I needed to purchase. Not only was this a huge inconvenience, I feel like my money was stolen from me. I was then told there was nothing they can do until the manager comes in tomorrow morning and plays the...