Subway — Restaurant in Virginia Beach

I am writing to express my frustration regarding a recent experience. I placed an online order and arrived to pick it up, only to encounter multiple issues with my order and customer service.

When I arrived, I checked the pickup shelf, and an employee named Arianna told me my order should be there. However, I immediately noticed that the sandwich was incorrect, as I had ordered a footlong, not a six-inch. Arianna acknowledged the mistake and offered to remake it. I suggested simply making an additional six-inch rather than remaking the entire order. At that point, she informed me that they were out of the Italian Herbs & Cheese bread I had originally selected. Another employee was asked to confirm the bread type, but she was unsure.

I asked what bread options were available, and Arianna listed several, none of which matched my original selection. When I questioned whether my sandwich had been made with the wrong bread without informing me, she did not provide a clear answer. I explained that if the requested ingredients were unavailable, my order should have been canceled rather than modified without my consent.

At that point, I requested a refund, as I did not want to pay for an order that was incorrect. Arianna stated that she could not issue a refund and that I would need to dispute the charge with my bank. I found this response unacceptable and asked to speak with the manager. Arianna claimed there was no manager on duty and initially refused to contact her. After insisting, she attempted to reach her manager, who did not answer. Eventually, when the manager returned her call, I was told that I would need to return the next day to resolve the issue. I said I asked to speak to your manager and Ariana goes she didn’t want to speak with you. However, I explained that I would be unable to do so due to my work schedule.

I then requested the store’s contact information, the manager’s name Shilah and Arianna’s name. Arianna became visibly frustrated when I asked her to write it down, and as I left, she laughed at me, which I found to be unprofessional and disrespectful.

This experience was extremely disappointing, and I would like a resolution. I expect a full refund for my order and assurance that staff members are properly trained to handle customer concerns...

Pretty good Subway, the restaurant is big (but still in classic style, which isn't a big issue), and feels very accommodating, but seldom have I actually seen it filled up, most people tend to take out.

Anyways, food quality is decent, it doesn't leave you astonished, but it's good enough to fill you up good. The meats and bread hold up by subways standard and actually sometimes do impress with how nice they are (usually depending on how recently the meat was swapped out).

The staff are mostly ok, with a few people I've come across seeming to be just all over the place for no reason, however, most of it is forgivable. The place used to be a lot worse with staff, but due to a recent hiring burst, a lot of decent people are now working there.

Environment is kind of dead, but luckily the windows of the restaurant bring in enough light to make the place feel pretty open and welcoming, even when you're the only customer in the establishment. Tables are kept well cleaned and so are the bathrooms, so upkeep is very pleasing.

Would give 5/5 if the staff were more charismatic and welcoming, as they seem a little too stressed, and if they played something other than CNN on the TVs as that program is kind of...

Not sure who she is but the short female working today around the lunch hour rush was extremely rude. So much so, we forgot to get our receipt so that she could possibly be identified. I made sure I forwarded Subway a formal complaint on their website. We have been to this location several times but we have never experienced THIS. Sandwiches were made poorly and when asked what toppings we wanted, before we could get it out she would say "What else? What else?" And to boot, she said it with a nasty attitude. If it had not been for the line behind us, I would have called her out on her unprofessionalism. We understand people have bad days but that has absolutely nothing to do with your...