DMV Customer Service Center — Local services in Virginia Beach

I went into this location today, 6/12/18, at 12:30 p.m. I had to wait 30 minutes to get a number, although there were only 3 people ahead of me. Then, when I was called up to the front desk to get a number, I was treated with impatience, and the representative was dismissive, as well as argumentative as I was trying to explain what I came in for.

I explained what I came in for (which is a unique/rare circumstance), then explained that I have been calling and emailing the DMV for 6 months now, so that I could find out the process before showing up in an office unprepared. Of course, no one has returned my contact attempts after all this time. Therefore, I had no idea what documents were needed, and the website was not helpful to my situation. So, I brought all of my paperwork with me just in case. She then raises her voice at me, and tells me I have to be patient and just keep calling/emailing.... 6 months of calling, emailing, and coming in to the office doesn't demonstrate patience?!! I did everything in my power to NOT have to go into a DMV location in person, but, of course (and unfortunately), I have to handle my particular situation in-office. To add insult to injury, as I was gathering my documents back from the clerk, she rudely shouts, "I can help the next customer," in my ear, before I even had the chance to walk away from the front desk. This is Customer Service 101 - a representative DOES NOT proceed to assist the next customer UNTIL the current customer is done AND out of the way! It's almost like she was trying to provoke a negative reaction from me, which, again, is highly unprofessional. They could all use some serious lessons in professionalism, customer service, patience, and compassion. It's too bad that there are absolutely NO alternatives to having to deal with the DMV or the government in general. They have a lot of work to do as far as improvements are concerned, and the level of consistently terrible service that people are forced to receive from the DMV is a disgrace. Those people need to fix...

I came to this dmv with my mother to get her id card. She had an appointment but she needed to get the form to fill out. I got down leaving my phone in the car because I didn't know I had to join a long line just to get a form. I thought I would get it quickly and return to the car to fill it out. I waited in the line for about 20 mins before I got the form. I didn't want to lose my spot in line.I asked a guy at the back of me what was the time and he told me. When I finally got the form I asked the lady at the front desk what was the time. Despite sitting in front of a 17 inch computer screen, her response was she doesn't have the time and I am the one with the appointment. What is the need to be mean and sarcastic? We teach our children kind words and kind hands but in the adult world if you're kind, this is the response you get? Or is it she doesn't know how to tell time? You know that saying, "If you can be anything in the world, be kind?" This would be a very nice mantra for dmv to follow, otherwise all that kindness being taught in schools is a waste of time. Treat people with respect. By the way, you tell people arrive 10 mins before their appointment and they have to wait 20 mins just to be handed a form? Guess you all really have a...

I’m pretty sure Jenna or Jennie? one of the other, was very rude. She was very condescending/rude towards me yesterday. I came in feeling determined and very positive about getting my plates. Jenna/jennie rushed us by repeatedly saying “you there, you here” meaning one filling out info on device, other doing paper for the plates, but how she said it and pushed the papers onto the counter was very disrespectful, very impatient, very unprofessional. Jenna needs to be revised/reviewed for her professionalism, though she is trying to do her job but that was not her best attitude nor obviously her day! Regardless , Jenna need’s to be respectful to all customers, not just selectively and need’s to be patient/polite if a customer clearly need’s the help and assistance. This should not happen. My experience with her was very similar to my call online yesterday with another one of your clients. Please don’t let this happen again, it’s supposed to be a congratulating feeling not a shitty one. Let’s stay patient and mindful Jenna, we all got work to be done! maybe not always on your timely manner but nonetheless it’s the principle and your purpose behind that counter is to make sure your customers are...