Dunkin' — Restaurant in Virginia

I was the first person in the lobby for service and there were two cars in the drive thru by the time I was greeted. Who I assumed was the manager said he would be back shortly and walked out the store. There was a young man working the drive thru and a young lady making a coffee. The manager came back in and asked what I wanted. I stated a dozen. He grunted come on and I asked if I got to choose my dozen he replied “you want to choose?” I said “yes.” He grunted come on again and I asked “you want me to pay first?” He said yes. After he rung up my order he turned to the young lady still making the coffee and told her to get my order and walked off. I waited patiently watching her make this coffee when the young man working the drive thru asked if he could help me while he got an order for a drive thru customer. I asked for my recipe and he asked the young lady to help me and she handed me the coffee. I informed her I did not order a coffee , I wanted a dozen donuts “remember the big guy asked you to help me?” She apologized for the misunderstanding and put my order together.

In short the service was lacking with the exception of the young man working the drive thru. Maybe the manager was having a bad day but still needs to set the example of positive people skills and...

I came through the drive-through and ordered a breakfast sandwich on croissant as I’m pulling out to leave. I tried the sandwich and didn’t taste quite right. I came to realize the croissant tasted a little odd so I parked my car went in. I stood in the front for about three minutes meanwhile the employees/manager walked by and looked before anyone approached me and when I was approached, it wasn’t in a very welcoming manner and I was getting stared at like I was speaking a different language or something, the employee told the manager the issue and she scuffled, and went on doing whatever she was doing. Never apologize didn’t seem very accommodating. I waited about 10 minutes for that , and even then a new employee walked in the door and was the one to remake the sandwich for me. She was very kind and sweet. She lit up the atmosphere, although I did not get her name it started with a “D” It seemed as if no one wanted to be there, the kitchen you can see trash everywhere. It doesn’t seem like a very well put together place. You see employees moping around with careless attitudes and a manager who doesn’t have any customer service… yikes will not be returning to this location. This is the second time I’ve been and both experiences were...

Came back after months of not ordering from this location, first i got no response at all in the drive thru with nobody in line. Then i opted to go inside, gave me the totally wrong flavor of iced coffee. Asked for hazelnut and they gave me a ice cream cake flavor. Didnt have change available in the register. This location really needs a change in management or training. Definitely wont be back. ....I work close and come either inside the store or the drive thru often (3+ times a week). It seems like whenever there is a particular employee working my coffee is always made wrong or just plain bad. Not to mention, she never hands me a receipt so I can make a proper complaint with her name and store # etc. Today I got a usual large hot coffee and there was a LOT of hard black coffee grounds in it. It made me gag when I realized I swallowed a mouthful. I was at work and couldn't come back to the store and wasn't given a receipt when I paid at the drive thru. Theres days when the employees and coffee are both great but it seems like therea half of the staff at this store that just cant get it right no matter how many...