Jimmy John's — Restaurant in Virginia

ZERO STARS! The general manager Rico at this location is a terrible manager. He's extremely rude and insensitive. If you hate your job that much, just leave. I placed an order for delivery today at 3:38pm and I had to contact the store TWICE because it had been over an hour and my food had not arrived yet. Rico answered both times and showed zero empathy when I mentioned if this food doesn't arrive soon, I'm going to be late for work. The second time, I called, he's telling the same lie he told the first time: "The driver is on the way. He'll be there in 3-5 minutes." Ok, you said that ten minutes ago the first time I called. Once again, showing no empathy or concern for me almost being late for work. "It's not that serious" he says. I mentioned how unacceptable this is. "We had about 5-6 orders that had to be delivered before yours. There's nothing we can do about all the orders we have". How about warn your customers about the wait time and APOLOGIZE FOR THE INCONVENIENCE. All that pride and careless attitude will shut this location down. I told him I was going to contact corporate, he didn't care. My food arrived at 4:41pm. I am escalating this complaint to the highest level of management. Especially since this is not the first negative experience I've had with Rico. General manager Rico at the Staples Mill Jimmy John's needs to be coached on empathy and he needs an attitude check before he's...

Friday, 2/17/2023, Googled the time for this location as it was a little after 8 p.m., hours of operation stated to be 10:30 to 9 p.m., head that way got there at 8:40, lights on, workers in side, walk up tot he door, it is locked. Go back to the car and call the restaurant, no answer, called two more times before they decided to answer. I asked what are your hours of operation, person stated we are close, I said that is not what I asked, I asked what are your hours of operation, he stated 10:30-8, I said why does it state you close at 9 tonight. He proceeded to put a lady on the phone who stated she was the manager (Dejoinase). She ran this clearly made up store by me that the she (AS MANAGER) did not know what the hours of operations were and did not know that online it was that they close at 9, that “corporate” keep changing hours due to COVID. In all honesty I believe that they decided to close the store against policy so that they can take off early on Friday. In doing that they fail to realize that people depend on those hours being honored, I came a long way (15 minute) drive, got there in plenty of time since they claim they can make sandwiches so fast, only to have the store closed, had to go to nasty Zaxby’s, my night was ruin....

After almost 4 years of avoiding Jimmy John's, I am back. I didn't leave because of bad sandwiches, I left because the JJ's on W. Broad St acted like the Food Police on my order. I would ask for Salt, and they refused to give it to you, because they said it was not good for you. I like salt on my food, and this Jimmy John's has no problem in filling your order with salt. The sandwiches are fresh, as I like the Whole Grain Bread as it has great flavor as appose to the traditional sub roll. The people here are extremely friendly and very accommodating to your order even when you ask for extra mayo, onions and red peppers. I am glad to be back and enjoy great sandwiches from this new Jimmy John's which is new to the...