Jimmy John's — Restaurant in Virginia

We won’t be ordering from here again, ordered online for a small group, sandwiches and chips, when the driver showed up we told him they forgot the chips...sent him back to get them and when he returned it was still incomplete....called the store to tell them of the second time they forgotten items in the order expecting an apology. Instead got immediately placed on hold and when I asked for a manager the person responded rudely that I was speaking to him. Told him of how they screwed up my delivery order twice now and would have to remain incorrect and all I got was a hurried, “sorry bout that”. Worst customer service ever!!! We certainly won’t be customers of this Jimmy John’s again, can’t trust they won’t leave something off your order and do nothing to...

I ordered here today I tried to order online (too confusing to get a custom sub) So then I called them first of all I told the lady Halyard Terrace and then she said no Halyard Court I then said no Halyard Terrace after that cycle one more time they said "ok" then I ordered an Italian sub and a coke. Their driver had to personally call the number on the receipt to get my address after saying halyard terrace he came Didn't get the coke called them back blah blah you didn't order a coke so I asked for the manager then the manager continued to argue so I said I would purchase the coke if they delivered for free. Will not be...

This is the second bad experience I've had in a couple months. Placed an order for delivery at 7:30. Left for delivery at 7:40. Had to call the store at 8:18 to check on it. Driver swears he left it on my porch. I wasn't going to argue. It was NOT left on MY porch. My Ring camera says otherwise. I was offered a refund or a replacement (as soon as they could get it out) It seems they need a lesson in customer service. They also need to STOP leaving it on the porch and start knocking on doors and handing food DIRECTLY to the customer. Maybe tell the customer thank you for the tip and smile. THAT is...