KFC — Restaurant in Virginia

1st of all the cashier was the only thing that was DECENT about the place. The food was HORRIBLE. I got crispy chicken and it was fried so hard the meat wasn't chewable. I left my phone otherwise I'd have photos. 2nd there was a cook in the lobby with his pants sagging so low that I actually saw his leg/thigh below his black boxer briefs. Then on too the back of the store the other cook was also sagging. Then one of the cooks who had a beard was literally scratching the beard then turns and started cupping up someone's mashed potatoes. Then what appeared to be a manager (collar shirt) was dry humping the air to a song someone was playing on their phone in the kitchen. Then there was a girl in the back with glasses bragging about how she had done many things to get fired and never even got wrote up. Meanwhile she was constantly cussing and complaining about customers which weren't many in the store I assume she was working drive thru. I travel with my job and the hotel I stay at is right across the street so I was truly hoping this location held up to KFCs basic standards only to be totally disappointed. I'd rather an entire restaurant be closed than to go and experience such unprofessionalism. Then the cashier seemed to feel my vibe and just shook her head in the same disbelief I had kudos to her for not adding to the MESS by stating...

KFC Franklin Road, Roanoke, VA At drive thru, ordered the $20 fill up bucket, requesting all dark meat (legs and thighs) and asked for plates etc for our picnic. Received the regular variety of white and dark meat, with no plates, making the picnic a little difficult. This was at 10:45 AM, not a very busy time to get simple requests wrong. Wish I'd checked the bag before leaving. The food was hot and tasty.

August, 2025 Very long wait at the drive through. Restaurant was busy, and very slow. While at the window I heard a " manager" yelling at the workers things like " did you stir it, keep stirring it" and with much confusion over drive through orders. Food: Tenders were dry, but were seasoned well, did not receive any of the ordered sauces, gravy was good, mashed potato's were instant and flavorless, biscuit was ok, but no butter etc, pie poppers were tasty, the best food in the $7 fill up box. Not a great food value due to poor food quality.. Several cars were parked past the drive thru windows, waiting for their order. Won't return, probably for...

I guess covid 19 has changed the way a lot of places have to operate in order to remain open. In all my other visits to this location my orders were always right. Of course I usually went in to order as well. With that being said the last time I went to pick up an order that was placed online, they must have found a couple of chickens that were stranded in a desert some where for a week. Out of a 20 peice order we may have gotten 7 peices that were not almost completely void of any kind of moisture. And the only reason it wasn't returned was I didn't want to leave home again and sit in a drive though line again. I guess for me one bad experience out of 100 isn't enough to write them off but I definitely will be glad when I can go back inside and place my order and they can take their time and make sure the food is back the the...