KFC — Restaurant in Virginia

Fairly mediocre location, used to be awful, has been getting a little better in the last few years. Drive thru always has a massive line in the evening that interferes with the h Mart parking lot. Closes way too early for a taco bell, and this is a huge problem in Burke. Honestly the closing time is my biggest complaint about this location by far. When this place closes, the closest fast food is 20 minutes away in Springfield (the Fairfax mcdonalds lies about their hours on Google maps, they are not actually 24/7). The staff generally do not care about what they are doing, which is understandable, but also indicates low wages. The only person who really seems to care about customer satisfaction is one lady who I believe is the manager. Parking is kind of awkward, since most of it is shared with the strip mall and is also quite cramped. There is an overflow lot nearby which is easier to get in an out of, but they keep locking the door on that side of the building, which means I have to walk all the way around the building, even in very cold weather. There is a lot of room for improvement here, and most of it is fairly small things. Nothing unredeemable, but some attention is...

It is unclear to me if this is a Taco Bell policy or a store policy, but whatever you do, DON'T GO IN the restaurant if there is a line in the drive-through. The drive-through customers get first, second, and third priority over in-store customers. In the store, there was nobody in line and about 4-5 people waiting for their food when I got there for a lunch on Sunday. It took 18 minutes for my food order; ordered at 12:34pm and received at 12:52pm. When I complained to the day manager, I was told that they had a 60-second time limit on the drive through. So, whenever someone pulled up to the window, that car had to be gone within 60 seconds. So, the drive-through served something on the order of 15+ customers in the same time that is got the 5 of...

This is a shared Restaurant with Taco Bell. I've never eaten in the restaurant. I just picked up orders I placed through the app. The location has minimal parking near the building but there is plenty of parking in the side lot of the shopping center and middle as well. If you're mobility challenged, have someone drop you off, then park as the spots open might be quite a walk. This shopping center is very busy most of the day and night. The drive thru is quick and efficient. The staff are very friendly and quick to help. The food is always hot (or cold) and they pack bags/boxes very well. I've not used their restrooms but the dining area is always clean. The dining area can get loud with a lot of...