Komma Tea - Short Pump — Restaurant in Virginia

Today I had a terrible experience at Komma Tea Short Pump. I went in with my kids and ordered 3 drinks. Then we realized that my daughter had not placed her order. When we wanted to place one more order the girl at the register said they closed the registers and cannot take another order. My daughter was very disappointed but it was understandable. Except that as we were getting ready to leave, another lady came in with her daughter. We were just outside and noticed that they took the lady’s order. I felt this treatment was disrespectful and outright racist (the only difference I see outwardly is that I am Asian and the customer who came after us were white…). When they charge $7/drink, you would expect better treatment than this. I hope the management cares about their customer’s’ experience and take steps to...

We recently tried Komma Tea, hoping for a refreshing experience, but we were left somewhat disappointed. While the presentation and packaging are appealing, the taste itself is lacking. It doesn't quite capture the genuine flavor of tea, feeling more like a diluted version of what you might expect. The subtleties and depth that make tea enjoyable are missing, leaving it feeling a bit bland.

If you're someone who appreciates a robust and authentic tea experience, Komma Tea might not meet your expectations. However, it could be suitable for those who prefer a milder, less intense flavor. Overall, it fell short of what we were hoping for in a...

Really impressed with the customer service at this location. I ordered the wrong flavor initially and received another boba tea in the flavor that I had meant to order without any additional surcharge. I was distracted by my toddler and Sonny the manager was extremely understanding and accommodating of us.

This is the kind of place where you're remembered by name. Honestly I don't even care if the tea is good or not because I'm so blown away by the staff's care for...