McDonald's — Restaurant in Virginia

I rarely review places if I have only visited one time as it seems unfair, but I am making an exception for this McDonald's (while also recognizing one experience doesn't tell the entire story). We used the drive thru to order a number of items. Everything went well including the person we paid reading off our order carefully. When we got to the window to get our food, we were handed one drink and then a bag of food that had nothing we ordered in it. When we said this, they said that couldn't be right and asked what was missing. When we reiterated it had nothing we had ordered, they went on to say orders come out in the same order they are taken. I want to be clear that the staff was very polite and friendly, but it was if they thought we were making it up. I finally produced a receipt and gave them the bag back at which point they acknowledged it was incorrect and seemed very confused. They asked if we could pull up and bring it out to us. That was totally fine, but realizing we had one drink I asked if what they had given us was the regular or diet coke. The response was they didn't know because the maching makes the drink. It was whatever we ordered. When I pointed out we ordered two drinks, one of which we didn't have yet, and again asked if it was diet or regular, the response was again that the machine made it and it was what we ordered. At this point, it just seemed easier to figure out on our own and we just asked for our second drink and said coke would be fine. The response was we already had our drink. Finally, they realized it and gave us another drink. We then pulled up and realized the first drink was an iced tea which we didn't even order. They pretty quickly then brought us out our food, and she was extremely polite and apologetic. After all this, the food simply wasn't very good. The chicken sandwich was off. The quarter pounder was ok. We ended up placing another order for chicken nuggets and went through again. They were better. I do want to emphasize that the staff was all very friendly and polite, but it was just...

I ordered through Ubereats. I was only a mile away from this place when getting checked out at a place close by. My driver was fast and after picking up the order only took her max 4mins to get to me, in total from ordering online to getting it in my hands it took maybe 15mins all together. This food is so stale, I might as well had been eating potato chips, those were just the French fries. The chicken nuggets are stale and chewy. I used to work at McDonald’s so cold food from here doesn’t bother me that much, but this is BAD. This is giving we made these yesterday and served them. I know most workers will brush off the quality check time limit and that’s understandable but this taste like this has been sitting an entire shift. Then to top it off I swear, IM HOPING that there is a different brand chicken nugget mixed in with mine lolll I’m praying it was okay to eat. Anyways I try not to make a big deal about these type of thing and God forbid it and doubt it, if I happen to get sick from the little bit of food I consumed(my greedy behind thought it was going to get better after a couple fries, it did not. And chicken nuggets were tolerable until the other brand of chicken nugget I encountered) if I get sick somehow from this I’m just reporting it now. This was between 7:50pm-8:15pm...

I don't really know how to review this place. I order, pay for my meal and virtually NEVER get my food. It really is a shame since this is only a mile from my house and it would be nice to go and get a quick burger every once in a while. Once a year or so I give them another try figuring, "it can't happen again." but it does! My most recent visit the staff was clearly very confused. I thought to myself, "here we go again." There was a car in the waiting area that just got their bag of food while I was at the window. Two attendants came running out with a different bag telling the person they gave them the wrong food. Bad sign. I ordered one simple thing, a quarter pounder with cheese. Of course I was told to wait at the white line like always. And, like always, my food never came. My time is valuable. I just drove away like always. I will give them another chance in a year or two but I guarantee it will be the same thing. Order, pay, wait, never get food. The funny thing is I travel a lot for business and sometimes I only have time to go to a McD drive through and I never have this problem anywhere else. I really wish this franchise would get there act together. This property easily owes my 50 bucks in food . ...